Business Continuity Consultant

Business Continuity Consultant

• Make a tangible difference to our resilience by shaping how we prepare for, and respond to, Business Continuity events.

• Join a collaborative second line function that leads incident management, business continuity exercises and training across the business.

• Hybrid working, 80% home and 20% office based at our Head Office in Stratford upon Avon

About the role

As a Business Continuity Consultant, you’ll play a pivotal role in safeguarding our organisation’s reputation, service and financial resilience. You’ll strengthen our Business Continuity approach, guide the business to think ahead, and ensure we can continue critical services, whether BAU is interrupted, IT experiences an outage, or a site becomes unavailable. Your work will shape how we anticipate risks, prepare our people, and respond confidently when it matters most. You’ll operate within a trusted, expert second line team, partnering with stakeholders across every area of the business to build capability and confidence. You will work closely with departments to conduct Business Impact Assessments, helping them identify critical resources and interdependencies, and translating these into robust, actionable Business Continuity Plans that can be implemented when needed.

You’ll design and deliver realistic continuity exercises that test assumptions and expose gaps, then turn lessons learned into clear actions that improve resilience across the Group. When disruption occurs, you’ll act as an Incident Manager on an on-call rota, coordinating a swift, calm and effective response so we remain within risk appetite and protect our customers.

A key focus of the role is enabling others. You’ll create and run an engaging training and awareness programme that equips Incident Management Team members, plan owners and senior leaders with the knowledge and confidence to play thnd recover in a crisis or incident. eir part. By building strong relationships and communicating clearly, you’ll secure buy in, promote a forward-thinking approach to risk, and foster a culture where continuity planning is understood, owned and kept current. Alongside this, you’ll deliver short term projects and targeted improvements that enhance how we prepare and respond.

As part of this role, you will be required to become part of our Incident management Team on call rota, which provides a 24/7/365 out of hours support for the business.

About you

You’re naturally curious, organised and calm under pressure. You can quickly understand how different departments operate, spot interdependencies, and judge what’s truly business critical so you know where to focus when time is tight. You’re comfortable asking the right questions and challenging constructively, helping teams make sound, risk aware decisions for our customers and the business.

You build trust through clear, inclusive communication and strong stakeholder engagement. Whether you’re guiding a senior leader through an incident, facilitating a tabletop exercise, or coaching a new plan owner, you bring people with you, translating continuity concepts into plain English and practical next steps.

You think ahead. You’re proactive in strengthening plans, testing assumptions and embedding learning, and you adapt quickly to change. Detail matters to you: you follow through, keep accurate records and make sure actions are closed so resilience genuinely improves.

You enjoy variety and switching between structured programme delivery and time critical incident management when needed. Above all, you care about doing the right thing for colleagues and customers, and you’re motivated by the impact your work has on organisational resilience.

To join our team, you will also have.

• Business Continuity Planning experience


• Business Continuity Management knowledge


• A solid understanding of Incident Management


• Exercise design and delivery experience


• An understanding of organisational risk appetite, resilience principles and regulatory & reporting expectations


• Training & engagement programme delivery (desirable)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - up to £50,000 depending on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.