Programme Lead, Advanced Data Fellowship

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,000 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 12,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Programme Lead Role

We are looking for an exceptional people leader with a passion for the end user experience. This person will inspire and develop a team of coaches. They will use their understanding of tech and dedication to education best practices to drive outstanding outcomes for the apprentices their coaches serve.

Coaches are the heart of our organisation and are the biggest contributors to apprentice satisfaction, success, retention and completion. Our coaches have the opportunity to have a life-changing impact on our apprentices, and Programme Leads clear the way for coaches to realise this mission.

Responsibilities:

• Oversee a large team of coaches, this person will be responsible for safely, empathetically managing this team to stellar apprentice outcomes and excellent apprentice experience.

• Drive development of your team through observation of practice, consistent and action-focused feedback, and the co-creation of personalised development plans.

• Work closely with your manager to provide data-derived feedback to inform programme priorities.

• Set an exceptionally high bar for excellence for your team and holding them accountable to this. Conducting regular performance assessments in line with Multiverse’s semi-annual performance process, setting goals, and providing constructive feedback to drive growth and maintain our high bar.

• Empathetically advise your team on our People policies, accurately and in a timely manner.

• Develop an intentional team culture in line with our values, including a culture of no surprises.

• Ensure coaches provide an excellent apprentice experience leading to timely programme completion.

Your Background

Required

• 3+ years of people management experience, having managed mid to large size teams (5 reports +) in a fast-paced, customer-centric environment. You have a track record of motivating a team and holding them accountable to key metrics. You do this through hands on people management, proactive data review and with a passion for modelling best practices

• Results orientated with a data-driven approach. You’re comfortable using data to drive decision making and hold people accountable and achieve outstanding results.

• Strong problem solving skills with resilience and determination to deliver results

• You are a team player and collaborate well with your peers and manager. You’re transparent about successes and challenges - always looking for learnings and ways to improve processes. You proactively reflect with your manager and you seek input and feedback on proposals and decisions to ensure they are in service to our quarterly goals.

• Stakeholder management experience. You have excellent verbal and written communication skills and are able to work effectively with people at all levels, in all departments both internally and externally.

• You treat everyone in your team equitably, ensuring all team members feel a sense of belonging and value.

• You own your own development and role model best practice in everything you do.

Desirable

• Experience within education, especially in the development of delivery staff and/or customer services

• Experience communicating with a diverse range of clients, handling feedback and escalations confidently

• Knowledge of Data Science and Data Analysis is not essential: this is a role in which you can be effective without technical knowledge. Having an understanding of this domain, or an interest in the sector, is beneficial

• Knowledge of Higher Education settings can be beneficial in this role when supporting our Advanced Programmes instructors and coaches.

What’s in it for you?

• Competitive base salary plus annual performance bonus

• 27 days holiday (3 days are used for our December company switch off)

• Hybrid working model with 1 day in the office per month at MV HQ Paddington, London

• 1 Life Event Day (can be for your birthday, moving house, getting a puppy...)

• 2 Volunteer Days to support a charitable cause

• 4 additional M-powered days off. It’s a day, once a quarter, where the entire company collectively switches off and is empowered to prioritise their well-being.

• Equity Options

• Private Medical Insurance with Bupa

• Medical cash back scheme with Medicash

• Life Insurance with YuLife

• Cycle to work scheme

• Spill, all in one mental health support

• Employer pension contributions of 3% on capped pensionable earnings

• Socials, Team Days and more!

KEY INFORMATION WHEN CONSIDERING APPLYING:

Our commitment to Diversity, Equity & Inclusion

The importance of improving diversity within the tech sector has been well documented. We’re committed to building a workforce which is representative of the communities that we serve. As such, we particularly welcome women and individuals from ethnic minority backgrounds to apply for this role as they are underrepresented in this team.

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Hybrid Working

We offer hybrid working which means you can work from home but you must be able to commute to the London office (Paddington) once per month. You will need to be based permanently in the UK as we cannot offer working abroad opportunities at this time.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.