IT Associate

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

Multiverse is undergoing rapid expansion with offices in the UK and US, managing a hybrid workforce of over 800 individuals across various locations. The significance of technology, encompassing both hardware and software, is paramount for the seamless operation and sustained growth of our organization. It plays a crucial role in providing our employees with the necessary tools while maintaining a secure and robust infrastructure.

This presents an exciting opportunity to join us at a pivotal stage as we focus on refining our tech stack and processes, improving our operational methods, and solidifying our security. As an IT Support Executive within the growing IT Operations Team, you will contribute to elevating our system and hardware management to new heights.

What You Will Be Doing

Master Technical Challenges:

• Tech Trouble-shooter: Resolve advanced IT challenges with precision and expertise. Confident at 1st-3rd line resolution

• Strategic Problem-Solving: Craft solutions strategically, collaborating seamlessly with the IT team

Efficient Documentation & Maintenance:

• User-Friendly Documentation: Create clear support docs, empowering users to troubleshoot independently

• Create and implement process improvements for both IT and the broader business

Hardware & Security Support Proficiency:

• Hardware Resolution Specialist: Address hardware issues focusing on providing the best employee experience

• Security Specialist: Maintain a vigilant approach to cybersecurity, ensuring we align with both our internal as well as the industry standards

Project Management Excellence:

• Project Collaboration: Actively engage in IT and cross-functional team projects, contributing to the successful completion of initiatives

• Strategic Project Planning: Implement strategic approaches in project collaborations, ensuring efficiency and innovation

• Team Player: Collaborate within the IT team, using your expertise to ensure we continue to learn from one another

About You

• Experience in BAU helpdesk and system administration or a similar role working at 1st-2nd Line helpdesk level

• Familiarity with SaaS heavy tech structures and Google Workspace

• Proficiency in managing Windows and Mac environments.

• Strong knowledge of network protocols, security, and best practices

• Excellent problem-solving skills and attention to detail.

• Experience supporting and delivering strategic projects across cross-functional teams

• Enjoys self-learning, building knowledge gaps both for yourself and the team

• Can demonstrate impact in building strong process improvements that had value with scale and efficiency (using automation and tech tools)

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.