Director of Data Products & Analytics

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

Summary

As Director of Data Products & Analytics, you will be responsible for the tools, processes & people that underpin Multiverse’s internal metrics, analytics & reporting products. You will own and implement our strategy for embedding aligned metrics, interactive analytics tools & consistent reporting at the very heart of our business - helping ensure that we become an ever-more data-driven company built upon differentiated data products.

This role will be within the Data & Insight team, reporting to the VP of Data & Insight, but will also have very close connections with Product and Engineering leaders, as well business leaders across all departments. You will need to be strategic, collaborative, innovative, pragmatic and tenacious. You will also need to balance technical leadership with people management - and should be able to directly support with technical implementation if required.

What you’ll focus on:

Leadership

• Owning & realising our strategy for leveraging metrics, analytics tools & reporting to drive business decision making

• Ensuring that our data products & analytics strategy supports our wider business strategy

• Managing & developing our team of relevant specialists - inc Data Product Managers & Analytics Developers

• Maximising our team’s knowledge and skills around data product development - enabling them to leverage the best available tools & approaches

• Recruiting & onboarding additional specialists as required

• Providing internal and external-facing thought leadership on data product development

• Supporting with the leadership of the broader Data & Insight team, as well as the wider Tech organisation

Stakeholder Management

• Defining and modelling how we diagnose and translate key stakeholders’ needs into tangible data products

• Embedding effective methods for detailing stakeholder requirements and agreeing minimum user acceptance criteria

• Establishing scalable processes & ways of working for colleagues across the business to securely and sustainably interact with data products

• Driving adoption and usage by ensuring high quality documentation, training & support across all data products

Technical Development

• Defining, developing & maintaining our data analytics technology stack (i.e. tools for self-service exploration, tracking & analysis) - optimising for clarity, usability, performance, security, efficiency & scalability

• Establishing & driving best-practice technical design & build standards across all data product development

• Monitoring & reviewing all relevant technologies/processes to proactively identify opportunities & mitigate potential gaps

• Evaluating & implementing new technologies/approaches that will enable us to further evolve and scale our data analytics capabilities

Collaboration

• Liaising closely with other leaders within the Data & Insight team on collaborative prioritisation, resourcing & problem solving

• Building & maintaining deep relationships with Multiverse’s other Tech leaders - including alignment on technologies, standards & practices

• Maintaining transparent lines of communication with Multiverse's Information Security & Data Privacy/Protection leaders - ensuring that all data products are compliant with ethical standards, legal requirements & industry best practice

• Commissioning & overseeing projects/products delivered by external technical partners as needed

What we’re looking for:

Required

• 10+ years of relevant data product & analytics experience

• 5+ years of leading high performing data teams

• Tangible successes achieved via embedding metrics, reporting & analytics products within dynamic organisations

• Significant experience working with Tableau

• Demonstrable interest in and knowledge of emerging analytics trends (e.g. AI-enhancements)

• Working knowledge of PostgreSQL

• Proven track record of producing high quality deliverables against ambitious goals and deadlines

• Proven ability to inspire, motivate and develop a team of ambitious, high-performing technical specialists

• Successful track record of collaborating between data teams and their stakeholders

• Strong communication skills and demonstrable ability to collaborate with both technical and non-technical colleagues

• Pragmatic, ‘can-do’ approach with a proven record of turning challenges into opportunities

• Meticulous attention to detail

• Commitment to Multiverse’s mission and values

Desired

• Experience with Alteryx

• Working knowledge of dbt

• Understanding of skills sector