IT Team Lead - Infrastructure Operations

Job Description

Mott MacDonald

Position location: Newcastle
Recruiter contact: Nikki George

We’re a global engineering, management, and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.

A fundamental part of this is respecting each person’s differences and striving to meet their needs.

Our values: Progress, Respect, Integrity, Drive, Excellence.

About the business unit

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

Overview of role

Working closely with the IT Operations Centre Management, the Security Team lead will oversee the day-to-day operation of the 2nd line IT Support Service for security related items.

This role will be based in our Global IT Operations Centre based in Newcastle. The Security Team Lead will play a pivotal role in ensuring that our Security employees are fully focused on ensuring that security threats are managed and prevented to ensure the integrity of the Mott McDonald IT estate. They are also to maintain high levels of customer service while adhering to Mott MacDonald's policies and procedures.

Key duties and responsibilities include

• Manage and monitor operational security activities covering OLAs, SLTs in line with our KPI’s.
• Effectively manage communications for high impact incidents and escalate as required.
• Line management responsibility for UK based Security, Compute & Storage and Network teams. In addition, functional team leadership of the global IT Security Analyst.
• Experience in setting individual objectives, managing performance within our connected conversations framework, providing coaching, and fostering a high-performance, collaborative team environment
• Review and collate incident analysis and service review activities to feed into service improvement initiatives and identify continual service improvements
• Ensure the Team perform Patching/updates for defined services to secure systems.
• Handling and logging of security related exception requests.
• Coordinate resolution of security issues by 2nd line security team staff and improve the knowledge and capabilities.

Candidate Specification

Essential

• Experience managing people and high-performing teams
• Knowledge of basic IT Security threats and principles (Malware, Phishing, Vulnerabilities)
• Knowledge of IT security tools (Tenable IO, Nessus, Defender, Microsoft security consoles, Zscaler, SIEM, etc).
• Experience in handling issues related to permissions, security, access, active directory.
• Experience of handling security incidents related to Microsoft cloud and Windows operating system environments.
• Excellent verbal and written skills.
• Exceptional customer service skills.

Desirable

• Graduate or equivalent qualification in IT related discipline.
• Knowledge of ITIL Service Management best practices.
• Experience of using Service Now or Remedy (or equivalent).
• ITIL V3/V4 foundation certification.
• Experience of working in a global organisation.

Personal Attributes

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems.

Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working

Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace.

We offer some fantastic benefits including:

• Pension matched up to 7%
• Life insurance
• An annual professional institution subscription
• Continuous development opportunities – because we want you to thrive
• Agile/flexible working – because life isn’t 9-5
• Enhanced parental leave; shared parental leave policies – for parents and care givers
• Annual bonus scheme
• Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans
• Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources
• Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities
• The opportunity to make a difference; learn more about our social outcomes

Apply now, or for more information about our application process, click here.