Join Mondelēz International as an Order to Cash Specialist in Warsaw, Poland. In this full-time and regular role, you will serve as the single point of contact for customer portfolios, manage escalations, and leverage data to optimize supply chain efficiency and customer satisfaction.
Requirements
Experience in CS&L and working with customers
Experience in a fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) company
Proficiency in SAP and MS Office
Strong analytical, problem-solving, communication, and influencing skills
No specific degree or minimum years of experience explicitly stated
Skills & Responsibilities
SAP and MS Office: Utilize technical tools to manage order processes, analyze internal and customer data, and report on KPIs.
Analytical skills: Perform root-cause analysis and monitor on-shelf availability, depot-to-store service, and stock holding to drive decision-making.
Communication skills: Act as the single point of contact for customers, handle escalations, and build collaborative cross-functional relationships.
Problem-solving skills: Resolve complaints and disputes to ensure maximum customer satisfaction and achieve service targets.
Potential transition routes: People from customer service, logistics coordination, or account management roles may bring transferable customer-facing and analytical skills, alongside meeting the general FMCG and SAP requirements.
Job description
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
You will:
Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility
What we offer:
Working on iconic brands
Employment based on an indefinite employment contract
Annual bonus
Medical care at Luxmed
Multisport card
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.
No Relocation support available
Business Unit Summary
What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business. The continuous innovation and endless opportunities to grow. The chance each day, to put a smile on people’s faces. We are the world’s leading maker of chocolate, biscuits, candy and gum with outstanding brands like Alpen Gold, Oreo, Milka, Yubileynoye and Halls.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
