Job Description:
SUMARY
The Product Support Representative Core X plays an integral role as the primary technical interface with the customer as it pertains to deploying digital solutions and supporting their operations. This role involves direct contact with the Customer, including on-site visits, under the guidance of the Customer Success Manager when applicable. The ideal candidate is customer focused, analytical, and possesses a strong problem solving mindset.
Responsibilities
Deployment of Core X Digital Solutions
The Product Support Representative is fully responsible for all technical activities required to successfully deploy Core X Skywise Digital Solutions. This may include Customer stakeholders management and steering activities required on the customer side.
These tasks usually fall on the following main families:
In Service support of Core X Skywise Digital Solutions
Customer Feedback loop
Knowledge Management & Training
Continuous Improvement and Other activities
Other duties reasonably determined from time to time by the Company
Personal & Interpersonal Skills
Degree in Engineering in the fields of Aircraft Design, Aircraft
Operations, IT, Computer Science or equivalent experience.
4 or more years of professional experience in Aeronautical or Data Analytics Industry.
Support experience (Customer interface internal or external).
Communication Skills: Excellent written and verbal communication skills to convey concise, structured instructions and explanations to both technical and non-technical users (pilots, dispatchers, maintenance crew, Airline Engineering, Airline IT department, Airline Flight Ops Engineering, etc).
Training & Documentation: Ability to conduct customer training and contribute to the development of customer-facing technical documents and knowledge base articles.
Problem-Solving: Strong, proven ability to solve complex problems and make quick, accurate decisions during disruptions.
Organization & Management: Multitasking, Attention to Detail, Time Management & Prioritization.
Attitude: Proactive, self-confident, able to work autonomously, and possessing a continuous improvement mindset to identify process bottlenecks and propose fixes.
English fluent written and spoken, any additional language is a plus
Technical & SaaS Proficiency: This role sits at the intersection of the product and the user, requiring strong technical acumen to troubleshoot and act as liaison.
Software & Application Skills: ability to identify, reproduce, diagnose, and resolve technical problems, involving log analysis and understanding system workflows.
System Tools: Proficiency with ticketing/project management software and general business tools.
Knowledge of databases or web technologies can be highly beneficial.
Knowledge in Big Data and Artificial Intelligence.
Industry & Domain Expertise: understand Airline maintenance, engineering and flight operations.
Aviation Operations Knowledge in Flight Operations and Technical Operations.
Regulatory Framework: Basic knowledge of relevant Aviation Regulations.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Flight Operations Services Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Digital
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
