Join Mondelēz International as a Customer Service Representative EAM in Belgrade, Serbia. In this full-time role, you will ensure smooth customer sales order processing, accurate billing, and efficient stock allocation to meet service and fill rate targets.
Requirements
Experience in an FMCG/CPG company and an order-to-cash environment.
Experience in customer-facing roles within customer service, logistics, or sales.
High-level SAP competence and proficiency in Microsoft Office.
Strong numerical, analytical, and problem-solving skills.
No specific degree or minimum years of experience stated.
Skills & Responsibilities
SAP competence: Process sales orders, manage billing, and maintain prices and terms within the system.
Supply chain knowledge: Allocate available stock during constraints and oversee order fulfillment to achieve customer service KPIs.
Analytical skills: Propose and implement process improvements within customer service and manage customs-related processes.
Communication skills: Establish and maintain an efficient, customer-oriented information flow and cooperate with internal departments.
Potential transition routes: People from logistics coordination or sales administration roles may bring relevant order-to-cash experience and customer service skills, alongside meeting the required SAP and analytical competencies.
Job description
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:
Ensure smooth and reliable customer sales orders processing, following current Mondelez Policies and Procedures as well as local legal requirements.
On time and accurate order processing and fulfillment; billing as well as price, T&C maintenance in system
Establish and maintain an efficient customer-oriented information flow with Customers
Shared responsibility for achieving Customer Service KPIs
Cooperate efficiently with departments within CS&L and other functions
Propose action plans leading to improvement the processes within Customer Service and implement agreed ones
Participate on various meetings and projects
Support manager in initiatives and projects and SAP KU activities
Accountable for Customs processes related to authorized exporter of origin for MDLZ Zagreb d.o.o
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Microsoft office applications
High-level of SAP competence
An FMCG/CPG company
A customer-facing role within customer service, logistics or sales
Experience in an order-to-cash environment
Experience in customer service, logistics and sales
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .
No Relocation support available
Business Unit Summary
At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
