Job Description:
Skywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end operations, Skywise combines aircraft manufacturer expertise and digital know-how to transform operational complexity into predictable and profitable performance, ensuring resilient and more sustainable operations.
The “Fleet Performance” Product Support Representative plays an integral role as the primary technical interface with the customer as it pertains to deploying digital solutions and supporting their operations. This role involves direct contact with the Customer, including on-site visits, under the guidance of the Customer Success Manager when applicable. The ideal candidate is customer focused, analytical, and possesses a strong problem solving mindset. The Fleet and Performance Portfolio encompasses several digital solutions covering Health Monitoring, Predictive Maintenance and Reliability. These applications contribute to Fleet Performance improvement.
The scope of this job position combines both the Digital Solution and the Predictive Models.
Primary Responsibilities:
• Deployment: the Product Support Representative is fully responsible for all technical activities required to successfully deploy Fleet Performance Digital Solutions and Predictive Models. This may include Customer stakeholders management and steering activities required on the customer side. These tasks usually fall on the following main families:
of technical queries
• In Service support:
propose a specific engagement plan and execute it with the customer
the local managements
• Customer Feedback loop
the Product Support Lead and Customer Success Managers.
Performance Vertical in the region and provide them to the Product Support Manager.
• Continuous Improvement and Other activities
increase operational efficiency.
support for knowledge base maintenance and training content development
Travel: 10-20%
Education:
Required
• Master Degree in Engineering in the fields of Aircraft Design, Aircraft Operations, IT, Computer Science or equivalent experience
Experience / Skills:
Required
development of customer-facing technical documents and knowledge base articles
Preferred
Technical & SaaS Proficiency: This role sits at the intersection of the product and the user, requiring strong technical acumen to troubleshoot and act as a liaison
Software & Application Skills: ability to identify, reproduce, diagnose, and resolve
technical problems. This often involves analyzing logs and understanding system
Workflows
System Tools: Proficiency with ticketing/project management software and general business tools.
Knowledge of databases or web technologies can be highly beneficial
Knowledge in Big Data and Artificial Intelligence
Industry & Domain Expertise: understand Airline maintenance, engineering and flight
operations
Communication Skills:
Required:
Preferred:
What we Offer:
Work-Life Balance & Flexibility
Family & Health Support
Financial Wellbeing & Savings
On-site & Other Perks
Several catering options for lunch (canteens, food trucks, bakeries, etc.).
Staff councils (CSE) offer various social, cultural, and sports activities/services.
Navette (shuttle) service.
Training and development opportunities to support your career growth
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Skywise
Contract Type:
Permanent
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Classe Emploi (France): Classe G14
Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
