Customer Development Executive

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

Reporting directly to Sales Planning Manager, the Customer Development Executive will operate as part of our Sales Revenue Planning team within the Sales organisation; and should deliver on the key business goals of Net Revenue per tonne and Customer Investment.

How you will contribute

You will:

• Manage the customer deductions for accounts, whilst putting the customer at the heart by developing the relationships to minimise disputes and maximise opportunities to resolve and collect debt.
• Business partner sales managers to ensure we work together to manage their accounts’ ledger and debt. Ensure effective communication to improve results.
• Be responsible for the timely payment of customer invoices in line with company procedure to ensure that we minimise outstanding deductions on the ledger and post to trade accruals accurately to reflect current liability.
• Have regular reviews with commercial and finance teams to ensure trade spend management and timely closure and release of funds through recycling, or recognition of additional liability through manual accruals.
• Pricing: Responsible for managing the resolution of pricing claims through collaboration with sales, Customer
• Be responsible for managing a clean reconciled ledger for respective accounts.
• Be a Point of contact to provide support to key internal contacts, 3rd parties and customers in respect of timely query resolution.
• Be responsible for, accurate and complete, record retention in line with company policy. Ensure SOX controls of proof of performance and price change backup are met. Ensure audit evidence exists to support promotional authorisation and invoice payment.
• Contribute towards a continuous improvement mind-set to improve process and ways of working.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Customer Service Mind-set
• Excellent Communication skills
• Strong attention to detail and organisation skills
• Analytical ability
• Ability to work on own initiative.

More about this role

What you need to know about this position:

The CDE should develop key business relationships with their respective Customer Account Managers to ensure that strong links are built to enable better results, while supporting all customers. The Key Business Partners will be Customer Account Managers, Customer Planning Execs and Sales Finance Analysts.

Internal:

The role needs to manage multiple stakeholders in a complex internal structure to build links with various functions.

External:

The FMCG landscape is constantly changing resulting in more demands on our team to handle an increased level of invoicing and price changes. The role has direct contact with external customers.

Job specific requirements:

• Fluent English required.
• Administrative experience required.
• Good Knowledge of Excel required
• Ability to manage multiple stakeholders to build links with various functions
• Business Partering experience required
• Knowledge of SAP preferred
• Knowledge of Categories and Customers preferred.

Travel requirements: none

Work schedule: office based/hybrid working





Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Sales Operations

Sales