Sales Operations Specialist

Job Description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will implement the operational capabilities of the business and support the operational elements for the market. You will coordinate route planning, system capabilities and tools management for the sales team.

How you will contribute

You will:

• Coordinate and initiate customer and employee master data changes for sales including processing of data.
• Support the implementation of organizational realignments for master data and administrative processes.
• Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media.
• Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers.
• Identify and implement master data simplification opportunities.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in customer service, logistics or sales support
• Basic knowledge of sales systems and tools (including SAP and MS Excel)
• Solid communication and problem solving skills
• Ability to handle and resolve multiple queries, respond quickly and maintain composure

More about this role

We're looking for a detail-oriented and proactive Sales Operations Specialist to support our commercial team across dispute management, sales reporting, and day-to-day operational activities. As the driver of our sales operations, you will ensure data accuracy, streamline processes and enable the team to focus on their core task

What You'll Do:

Dispute Management & Resolution

• Manage the dispute resolution process - Receive, screen, and classify all commercial disputes by client/Key Account, ensuring documentation meets legal requirements.
• Analyze and validate disputes - Evaluate disputes against promotional plans, contract terms, and ad-hoc agreements provided by the Sales team to determine validity or escalate complaints.
• Advise and collaborate with Sales teams - Present analysis conclusions and recommend next steps to Key Account managers and commercial stakeholders.
• Process approvals in SAP - Execute dispute approvals upon Key Account authorization and ensure correct assignment of disputes within the system.
• Report on Trade Deals - Track and report on accruals, availability, and ageing of trade deals.

Sales Reporting & Data Management

• Prepare and distribute internal sales reports - Generate regular and ad-hoc reports of sales data.
• Produce external sales reports - Compile and deliver sales data reports for external partners, clients, or regulatory requirements as needed.
• Update databases – Required for business and sales force use.
• Help achieve business objectives - Identify inefficiencies and propose improvements to reports, systems, and support functions.

Languages:

• Portuguese (Required)
• English (Required)
• Spanish (Preferred)

Soft skills:

• Analytical thinking, communication, stakeholder management

What You'll Bring

• 1-3 years of experience in sales operations, commercial support, or a similar role
• Proficiency in SAP (dispute management module preferred)
• Advanced Excel/reporting skills (pivot tables, VLOOKUP, dashboards)
• Strong analytical skills with attention to detail and data accuracy
• Excellent communication and stakeholder management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, solution-oriented mindset
• Degree requirement: Business Administration, Finance, or related

Nice to Have

• Experience with BI tools (Power BI, Analyzer)
• Knowledge of order-to-cash processes
• Multilingual capabilities

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Sales Operations

Sales