Customer Collaboration Manager - Grenade

Job Description

Job Description

Are You Ready to Make An Impact?

Grenade is an international active nutrition and lifestyle brand, which has grown rapidly since its launch in 2010. Driven by its strong branding, distinctive products, and highly innovative approach, Grenade has made an explosive impact in the FMCG Industry.

The Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our customers. Leading a customer team, in close alignment to the sales team, the structure enables the progression of an agenda focused on delivering operational excellence, optimizing joint costs and in developing improved processes and initiatives to enable business growth. The role is pivotal to our customer engagement, to understand and translate customer requirements through the building of trusted partnerships, and to work as a member Supply Chain & Operations Leadership Team to shape and deliver the agenda.

Joining Grenade’s high-performing team, during this period of growth and brand expansion, promises to offer a unique and motivating working environment, with highly rewarding opportunities for personal and professional development.

How you will contribute

• Creation of an agreed customer collaborative agenda with internal & external stakeholders to drive continuous improvement of the order to delivery process and deliver agreed KPIs, and a Joint Supply Plan measured through Customer Scorecards to support our Growth agenda.
• Creation and evolution of a focused, motivated and high performing Customer Collaboration team.
• Leading the service agenda and championing the voice of the customer, working across CS&L to maximise OTIF performance and working as part of the Sales virtual team to ensure a coherent and fully integrated customer agenda.
• Strong stakeholder management and the building of a strong network of relationships is critical both internally and externally- Customer, CS&L, Commercial, finance, external bodies and within the wider business to ensure an efficient flow of information for customer-specific topics.
• It is critical that the job holder is able develop strategy and to frame & communicate information effectively with stakeholders at senior levels.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Extensive customer supply chain or commercial experience

• Experience of leading people and building teams

• Customer-facing experience (major retailers)

• Excellent communication and influencing skills at senior levels (internal and external)

• Analytical understanding of Service Drivers

• Systems literate – SAP, Microsoft Office (PPT, Excel)

• Fluent English (verbal and written)

• Project Management

• Strong Customer Relationship Management & stakeholder influencing skills

Relocation Support Available?

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics