LEGOLAND Discovery Center Guest Experience Team Lead

Job Description

What you'll bring to the team

🌟 Guest Experience Shift Lead 🌟

LEGOLAND Discovery Center – Schaumburg, IL

Are you a natural-born leader with a passion for fun, families, and unforgettable experiences? Do you dream of turning everyday moments into magical memories? 🧱✨ Join our team at LEGOLAND Discovery Center Schaumburg and be the hero of our guests’ day!

Qualifications & Experience

🎯 Key Responsibilities:

• ✨ Deliver WOW-worthy moments! Create engaging, interactive experiences that leave a lasting impression
• 👟 Lead from the floor! Be a visible leader who jumps in to support the team and inspire outstanding guest service.
• 🤝 Team Collaboration. Work closely with operations management to keep the attraction running smoothly and efficiently.
• 🎓 Be the role model. Train and coach Guest Experience Hosts to deliver LEGOLAND’s world-class service with a smile.
• 🌈 Make it right. Resolve guest concerns with positivity, professionalism, and a can-do attitude.
• 🛡️ Keep it safe. Champion health & safety standards and encourage your team to do the same.

🎈 Training & Development:

• 📚 Support the onboarding and training of new team members.
• 📋 Help track training completion and sign-offs to keep the team empowered and informed.

✅ What You’ll Need:

• 🎓 High school diploma or equivalent required.
• 💼 Previous guest service or hospitality experience is a must.
• 🧸 A love for entertaining children and families in a fun, energetic environment.
• 🗣️ Strong communication skills and the ability to train, guide, and lead others.
• 😄 A bubbly, outgoing personality with a passion for teamwork and leadership.
• 🤝 Full availability to support the team. Our attraction brings smiles to guests 365 days a year!

🚀 Why You’ll Love It Here:

• 🎢 Enjoy exclusive employee discounts on all our attractions.
• 📈 Grow your career with endless development opportunities.
• 🤝 Be part of a diverse, inclusive, and welcoming team.
• 🎉 Work in a place where FUN is part of the job description – every day!

🌟 Ready to Build the Magic? Apply Today! 🌟

If you're ready to be the spark that lights up a child’s day and take your leadership skills to the next level, don’t wait! Join our LEGOLAND Discovery Center and help us create awesome memories, one brick at a time. 🧱💛

🎉 We can’t wait to meet you! 🎉

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

• 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
• 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 💼 401(k) Program: Save for the future with company matching contributions.
• 📚 Tuition Reimbursement Programs: Get support for further education and career growth.
• 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

From USD $17.00/Hr.