Guest Experience Lead

Job Description

What you'll bring to the team

Guest Experience Lead - Peppa Pig World of Play Chicago

What You'll Do:

✨ Deliver unforgettable, interactive experiences to all guests.

✨ Lead by example with a floor-based approach, ensuring excellent guest experiences.

✨ Collaborate with operations management to ensure smooth attraction operations.

✨ Model the way and deliver training initiatives to develop the skills and attitudes of our Guest Experience Hosts.

✨ Exceed guest expectations and resolve complaints with a friendly, solutions-focused approach.

✨ Uphold departmental health & safety standards and encourage others to do the same.

🚑 Ensure a clean and safe environment for visitors and employees.

🔥 Act as a Fire Marshal and First Aider when needed.

🧼 Maintain high health standards by cleaning and performing minor repairs.

📝 Log all incidents and ensure compliance with health & safety regulations.

🤝 Assist with conducting orientations.

🎈 Train staff on guest service, safety protocols, and core values.

📋 Keep records of training procedures and staff sign-offs.

💰 Ensure accurate and efficient cash handling procedures.

💳 Manage cash office procedures, including nightly financial reporting and cash deposits.

Qualifications & Experience

Requirements:

🎓 High school diploma or equivalent.

🌟 Customer service and guest interaction experience required.

🎈 Passion for entertaining children and families.

📚 Ability to effectively train others.

😃 Fun, outgoing personality with a knack for leadership.

Previous experience with attractions/entertainment preferred.

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $17.00/Hr.