Guest Experience Shift Lead

Job Description

What you'll bring to the team

✨ About the Role ✨

Ready to help build unforgettable memories—one brick at a time? 🧱🎉 At LEGOLAND® Discovery Center, we believe play has the power to inspire creativity, learning, and pure fun for families. As a Guest Experience Shift Lead, you’ll be right in the middle of the action—leading the floor, supporting your team, and making sure every guest leaves smiling.

This is a hands-on leadership role where no two days look the same. You’ll balance guest interaction, team coaching, and operational responsibilities while helping us deliver BIG fun in a colorful, fast-paced environment.

Qualifications & Experience

🎢 What You’ll Be Doing 🎯🧱

• Lead the attraction floor during your shift, ensuring exceptional guest service and playful energy at all times 😄

• Act as Manager on Duty as needed to support daily operations

• Delegate tasks effectively and support team members during high-volume periods

• Coach, train, and motivate team members in real time to promote collaboration and success

• Jump in wherever needed to support guests and the team—no task is too big or too small 💪

• Ensure opening and closing procedures are completed accurately and on time

• Handle guest concerns with a calm, professional, and solutions-focused approach

• Help build a positive, fun team culture with clear accountability 🤝

• Follow all safety, health, and operational standards

🌟 What We’re Looking For 🌟🧠

Our ideal candidate is someone who:

• Great at multitasking and staying calm under pressure

• Articulate, professional, and confident when communicating

• A true team player with strong delegation skills

• Experienced in high-quality customer service environments

• Comfortable opening and closing a store or attraction

• Passionate about delivering memorable guest experiences

🎓 Education & Experience 🧱

• High school diploma or GED preferred

• 1+ year of experience in a guest-facing, customer service, or hospitality role

• Previous experience opening and/or closing a store, attraction, or similar operation is required

• Prior leadership, key holder, or shift lead experience strongly preferred

• Experience coaching, training, or delegating tasks to team members

• Comfortable working with families and children in an interactive, playful environment

Benefits

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $18.75/Hr.