Head of Digital Identity Delivery

Job Description

What you'll bring to the team

Head of Digital Identity Delivery

Location: London

Contract: FTC, minimum 12 months Division: Merlin Technology – Digital & DataReports to: Delivery Director

Join Merlin’s Digital Transformation Journey!

Merlin Entertainments is on an exciting mission to revolutionise guest experiences through cutting-edge digital and data capabilities. At the heart of this transformation is Digital Identity and Access Management (Digital Identity) a critical enabler for secure, seamless and personalised interactions across our global attractions.

We’re looking for a Head of Digital Identity Delivery to lead the end-to-end delivery of Digital Identity initiatives, ensuring robust, scalable and user-centric identity solutions. This is a pivotal leadership role where you’ll shape the future of identity management across Merlin’s digital ecosystem.

What You’ll Do

• Drive the successful delivery of Digital Identity platform enhancements and transformation projects.
• Lead a team of Delivery Managers, overseeing the full delivery lifecycle from discovery and design to implementation and optimisation.
• Collaborate with Engineering, Cyber Security, Data and Operations teams to ensure secure and compliant identity solutions.
• Manage strategic vendor relationships and ensure high-quality, timely delivery.
• Implement governance frameworks, agile methodologies and best practices for identity delivery.

Qualifications & Experience

What We’re Looking For

• Experience: Extensive background in technology delivery leadership and specifically Digital Identity/IAM and enterprise security domains.
• Proven track record with identity platforms
• Strong knowledge of authentication protocols (OAuth, SAML, OpenID Connect), MFA, and regulatory compliance (GDPR).
• Skilled in agile delivery, vendor management and exec-level stakeholder engagement.
• Exceptional leadership, communication and problem-solving skills.

Why Merlin?

Be part of a global leader in branded entertainment destinations.

Work on transformative projects that impact millions of guests worldwide.

Enjoy a culture of innovation, collaboration and continuous learning.

Ready to lead the future of identity at Merlin?

Apply now and help us create secure, seamless, and magical experiences for our guests!

Benefits

Pay Range

Competitive