Join Merlin Entertainments as a UKG Pro WFM Implementation Specialist based in London, Arbor. In this 2-year Fixed term contract, working 37.5 hours per week, you will configure and optimise the UKG Pro WFM platform to support operational excellence across attractions and resorts.
Requirements
Strong experience working with UKG Pro WFM (UKG Dimensions).
Expertise in Advanced Scheduling & Forecasting, Timekeeping, Analytics, Boomi, budgeting, and labour planning.
Understanding of workforce operations within multi-site, shift-based, and seasonal environments.
No specific degree is required by the posting.
Skills & Responsibilities
UKG Pro WFM & Dimensions: Configure and optimise modules including Scheduling, Timekeeping, Forecasting, Accruals, and Absence Management.
Advanced Scheduling & Forecasting: Manage advanced scheduling and workforce forecasting to support labour planning across peak and off-peak trading periods.
Reporting & Analytics: Develop insightful operational and payroll reporting to support business performance and workforce planning.
Compliance: Ensure compliance with labour regulations, working time requirements, and workforce management policies.
System Support & Training: Provide expert troubleshooting, system support, and deliver training to managers and business users.
Potential transition routes: People from Workforce Management Analyst or HR Systems Administrator roles may bring relevant system configuration skills, alongside meeting the required UKG Pro WFM expertise.
Job description
What you'll bring to the team
UKG Pro WFM Implementation Specialist
Location: London, Arbor
Hours: 37.5 hours per week
Contract Type: 2 year Fixed term contract, Salaried
We are recruiting for a UKG Pro WFM Implementation Specialist to join our Productivity Programmes team for a 24-month fixed-term contract. This is a fantastic opportunity to play a key role in managing and optimising our UKG Pro WFM (UKG Dimensions) platform across Merlin Entertainments' attractions, resorts and support offices. Working in a highly seasonal, guest-focused business, you will help ensure we have the right people in the right place at the right time, supporting operational excellence and delivering exceptional experiences for our guests. As the UKG Pro WFM specialist, you will be responsible for configuring, maintaining and enhancing workforce management processes across scheduling, forecasting, timekeeping, absence management, labour tracking and reporting. You will partner closely with Attraction Operations, People teams, Payroll, Finance, Group Technology and external UKG support teams to optimise workforce efficiency, improve labour cost effectiveness and support data-driven decision-making. Key responsibilities include:
Configuring and optimising UKG Pro WFM (UKG Dimensions) modules including Scheduling, Timekeeping, Forecasting, Accruals, Absence Management, Labour Tracking and Reporting.
Managing advanced scheduling and workforce forecasting to support labour planning across peak, shoulder and off-peak trading periods.
Developing insightful operational and payroll reporting to support business performance and workforce planning.
Ensuring compliance with labour regulations, working time requirements and workforce management policies.
Providing expert troubleshooting, system support and continuous improvement recommendations.
Delivering training and ongoing support to managers and business users across the organisation.
Supporting labour budgeting, workforce analytics and productivity initiatives through effective use of workforce management data.
This role offers the opportunity to contribute to a major workforce management programme, work with a broad range of stakeholders across the business and make a tangible impact on operational performance while developing your expertise in a collaborative and dynamic environment.
Qualifications & Experience
We're looking for someone with strong UKG Pro WFM expertise and a passion for workforce optimisation. To be successful in this role, you'll have:
Strong experience working with UKG Pro WFM (UKG Dimensions).
Expertise in Advanced Scheduling & Forecasting, Timekeeping, Analytics, Boomi, budgeting and labour planning.
A strong understanding of workforce operations within multi-site, shift-based and seasonal environments.
Knowledge of timekeeping, scheduling and labour compliance requirements.
Excellent reporting and analytics capabilities, alongside strong stakeholder management skills.
The ability to manage high-volume workforce data accurately and effectively.
Desirable experience includes workforce analytics, labour cost optimisation, attractions or leisure sector experience, and exposure to system integrations and upgrade projects.
Benefits
A competitive annual salary
33 days holiday (including bank holidays)
‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
