Become a UK Short Breaks Call Centre Advisor at Chessington World of Adventures in Surrey. This is a seasonal, part-time role offering GBP £12.90/Hr, where you will deliver exceptional customer service and drive sales for Merlin attractions.
Requirements
Previous experience in a customer service, contact centre, or hospitality environment is required.
Proven ability to manage guest enquiries and resolve issues is required.
A track record of meeting or exceeding sales targets is advantageous.
Strong written and verbal communication skills are required.
No specific degree or minimum years of experience are stated.
Skills & Responsibilities
Customer Service: Deliver outstanding guest experiences by responding to enquiries via phone, email, and live chat with professionalism.
Sales & Upselling: Identify opportunities to enhance guest stays by recommending additional products and services to meet sales targets.
Administration: Manage reservations efficiently using dedicated booking systems with high attention to detail.
Teamwork: Collaborate closely with team members to achieve shared goals and support contact centre operations.
Potential transition routes: People from retail, hospitality, or receptionist roles may bring strong customer service and communication skills, alongside meeting the requirement for guest-facing experience.
Job description
What you'll bring to the team
UK Short Breaks Call Centre Advisor
Location: Chessington World of Adventures, Surrey KT9 2NE.
Contract Type: Seasonal.
We are recruiting for UK Short Breaks Call Centre Advisors to join our AWESOME Guest Experience Team!
As a UK Short Breaks Call Centre Advisor, you will be the friendly first point of contact for guests looking to plan magical stays across Merlin attractions. You’ll respond to enquiries via phone, email, and live chat, offering clear, accurate information and ensuring every guest feels valued and supported throughout their journey. Using our dedicated booking system, you’ll manage reservations efficiently while making the booking experience smooth and enjoyable.
A key part of your role will be identifying opportunities to enhance each guest’s stay by recommending additional products and services. You’ll work confidently toward sales targets, always ensuring your approach remains guest‑focused and aligned with our commitment to exceptional service.
Collaboration is central to the way we work. You’ll partner closely with team members to achieve shared goals, contributing ideas, sharing insights, and supporting continuous improvement across the team. To deliver the best possible experience, you’ll also build strong knowledge of our attractions, promotions, and short breaks offerings, keeping up to date with new developments. From time to time, you’ll take on additional tasks to support the contact centre’s wider operations. Above all, you will play an important role in creating memorable experiences for every guest you interact with, bringing positivity, professionalism, and care to each conversation.
Qualifications & Experience
Previous experience in a customer service, contact centre, or hospitality environment is essential.
Proven ability to manage guest enquiries, resolve issues, and deliver effective solutions is essential.
A track record of meeting or exceeding sales and performance targets is advantageous.
Strong written and verbal communication skills.
Passionate about delivering outstanding guest experiences.
Confidence in identifying upselling opportunities in a professional, guest‑focused way.
Strong organisational skills, with the ability to multitask and prioritise in a fast‑paced environment.
High attention to detail when processing bookings and handling guest information.
A collaborative mindset and willingness to contribute positively to team success.
Ability to remain calm, composed, and professional under pressure.
Benefits
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
25% discount in our on-site retail shops and restaurants
40% discount on Lego
Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world.
Ongoing training and development opportunities.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
