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Working at Merlin

  • Company employees
    22,000
  • Gender diversity (m:f)
    52:48

Hiring in

  • Australia
  • Germany
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  • United Kingdom
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Office locations

Join THORPE PARK Resort as a Training and Planning Manager in Chertsey, UK. This full-time, 40 hours a week role (Monday to Friday with some weekends) involves managing and developing training programmes for Technical Services maintenance personnel. The position offers a competitive salary between £32,000 and £38,000 per year plus excellent theme park perks.

Requirements

  • Experience with driving KPIs and developing Technical Competency Frameworks.
  • Line management experience.
  • Good understanding of reviewing safety procedures within an Engineering department (ADIPS, HSG175, Group policy).
  • No minimum years of experience or specific degree qualifications are explicitly stated in the posting.

Skills & Responsibilities

  • Training Delivery: Create, develop, and deliver mandatory and non-mandatory training programmes to ensure technical personnel achieve necessary competencies.
  • Compliance Management: Drive standards of training compliance within specified timescales and oversee recovery plans for overdue training.
  • Ride Competence: Deliver Ride Specific Competence Training in line with business priorities and The Safety Competency Policy.
  • Apprenticeship Oversight: Oversee the Engineering Apprenticeship Scheme and line manage apprentices and the Technical Trainer.
  • Potential transition routes: People from technical training, engineering management, or compliance roles may bring transferable skills in safety standards and staff development, alongside meeting key engineering and leadership requirements.

Job description

What you'll bring to the team

Training and Planning Manager Location: THORPE PARK Resort, KT16 8PNHours: 40 hours a week, Monday to Friday – Some weekend work needed.

Reporting to the Training and Compliance Manager, you will be responsible for the management, delivery and development of all compulsory and non-compulsory training programmes to all maintenance personnel within Technical Services. Training will encompass Ride Specific Competency Training, Statutory Training, Merlin mandated Safety Training and THORPE Park internal training and Development Courses.

Responsibilities:

  • To create, develop and deliver Mandatory and Non-Mandatory training programmes that ensure all Technical Services personnel receive necessary training and development within agreed timeframes, ensuring necessary levels of competence are achieved, recorded and sustained.

  • Drive standards of training compliance within specified timescales along with recovery plans in the event of overdue training.

  • To deliver Ride Specific Competence Training in-line with business priorities, overseeing training and performance progression, in adherence to The Safety Competency Policy Ride Engineering HS(P)014.

  • Managing Engineer Training Content and Assessment Criteria for all 8 modules for each ride device that they have been assigned to.

  • To ensure compliance is met and suitable training is being delivered and planned for all departments within Technical Services.

  • Oversee the Engineering Apprenticeship Scheme in adherence to Engineering Apprentices (GE(G)002) and maintaining a well established working relationship with the Engineering Academy and college.

  • Arrange for ad-hoc on-site/remote Ride Manufacturer Training.

Qualifications & Experience

  • You'll have line management of the Technical Trainer to deliver training to develop operational resilience
  • Line management of Apprentices including regular 1-2-1's objective setting, mid/end of year reviews, college performance meetings
  • Experience with driving KPIs
  • Experience with developing Technical Competency Frameworks
  • A good understanding of reviewing safety procedures within an Engineering department and compliance with ADIPS, HSG175 and Group policy (HS001)

Benefits

  • Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
Apply now
Merlin

Training and Planning Manager

Chertsey
On-site
Competitive, £32,000 - £38,000 / year
  • 33 days holiday (including bank holidays)
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus, many more…
  • If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.

    Pay Range

    Competitive

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