Order to Cash Associate

Job Description

What you'll bring to the team

Order to Cash Associate

Location: The Merlin Hub, Chineham Business Park, Basingstoke

Contract Type: Permanent Salaried, Hybrid (3 days per week in the office, 2 days per week from home)

We’re looking for two proactive Order to Cash Associates to join our high‑performing O2C team in our Basingstoke office. One role will focus on Trade customers, and the other will specialise in Schools & Groups. Both roles play a critical part in keeping cash flowing, customers happy, and our ledgers healthy, and each brings its own customer dynamics and exciting challenges!

Trade O2C Associate

You will be the trusted finance partner for our Trade customers, taking ownership of the sales ledger from billing through to cash collection. Working closely with Trade teams and superusers, you will ensure invoicing is right first time, payments are received on time, and queries are resolved quickly and professionally. Your ability to build strong working relationships will be key to maintaining a clean ledger and minimising overdue debt.

Schools & Groups O2C Associate

In this role, you will manage the end‑to‑end Order to Cash process for Schools and Groups customers. You’ll work collaboratively with attractions and internal stakeholders to issue accurate billing, proactively chase payments, and handle queries with sensitivity to the specific needs and timelines of schools. Your focus will be on excellent service, strong communication, and maintaining positive long‑term relationships while protecting cashflow.

Qualifications & Experience

For both the Trade and Schools & Groups roles you will bring:

• Experience in accounts receivable, billing, credit control, or sales ledger work (or a relevant finance degree)
• Confidence managing a full O2C cycle including billing, collections, query resolution, and cash allocation
• Strong customer relationship skills, with experience engaging internal and external stakeholders
• The ability to work to strict deadlines, including month‑end
• A proactive, resilient approach to chasing outstanding payments and resolving issues
• Intermediate Excel skills and strong attention to detail
• Excellent verbal and written communication skills

Role‑specific focus:

• Trade role: experience working with trade customers, pricing queries, or commercial teams is highly beneficial
• Schools & Groups role: experience dealing with schools, public sector, or group customers and handling varied billing requirements is an advantage

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

Competitive