Join Alton Towers Resort as a Lifeguard on a part-time basis in Staffordshire, UK. You will ensure the safety of waterpark visitors, provide excellent customer service, and respond to emergencies while enjoying competitive hourly pay starting at GBP 11.00/Hr.
Requirements
Essential: Valid NPLQ qualification.
Proactive and responsible approach to safety.
Strong communication and interpersonal skills.
Ability to remain calm under pressure and act decisively.
No specific minimum years of experience stated.
Skills & Responsibilities
NPLQ qualification: Enables you to maintain constant surveillance, supervise guests, and respond promptly and effectively to waterpark emergencies.
Communication skills: Deliver outstanding customer service and engage positively with guests of all ages.
Attention to detail: Maintain high standards of cleanliness and presentation in poolside areas.
Teamwork: Work collaboratively with colleagues to safely handle, set up, and maintain pool equipment.
Potential transition routes: People from customer service or sports coaching roles may bring strong interpersonal skills and safety awareness, alongside meeting the mandatory NPLQ requirement.
Job description
What you'll bring to the team
At Alton Towers Resort, safety and exceptional guest experience go hand in hand. We are seeking motivated and vigilant qualified Lifeguards to join our team, playing a vital role in ensuring every guest enjoys a safe, fun, and memorable visit.
As a Lifeguard you'll be an important part of life here at Alton Towers Resort as you ensure that everyone can use the Waterpark in safety and that they have access to everything they need to enjoy their visit. This will involve you providing excellent customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives.
We share your passion for fun and we will offer a safe, fun and professional working environment with excellent development opportunities.
Key Responsibilities:
Maintain constant surveillance of the Waterpark to ensure guest safety at all times
Respond promptly and effectively to emergencies, following established procedures and protocols
Deliver outstanding customer service, engaging positively with guests of all ages
Ensure poolside areas meet high standards of cleanliness and presentation
Safely handle, set up, and maintain pool equipment
Work collaboratively with colleagues to create a safe, efficient, and enjoyable environment
Supervise guests in our Waterpark, always ensuring their safety
Respond swiftly to any emergencies and follow safety protocols
Maintain high levels of customer service
Work effectively as part of a team to create a safe and enjoyable environment
Qualifications & Experience
What We’re Looking For:
A proactive and responsible approach to safety
Strong communication and interpersonal skills
The ability to remain calm under pressure and act decisively
A team-oriented mindset with a passion for guest experience
NPLQ qualification is essential.
Please ensure you upload a current CV as part of your application. Unfortunately, we are unable to process applications that do not include a CV.
Benefits
40% discount off LEGO® sets and products on the online LEGO Store!
Merlin Magic Pass: a number of free entries to our global attractions for you, your family, and your friends!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Pro rata holiday allowance based on 28 days full time equivalent
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
Ongoing training & development
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
