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Working at Merlin

  • Company employees
    22,000
  • Gender diversity (m:f)
    52:48

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Join the team at Wondra Chicago as a Guest Experience Lead in Schaumburg, US. This full-time role pays $17.00/Hr and requires availability on weekends and holidays. You will support daily operations, guide team members, and ensure an unforgettable, magical experience for all guests.

Requirements

  • Required: Outgoing, positive, and confident communication skills.
  • Required: Ability to stay calm in busy situations and enjoy helping others.
  • Required: Experience in customer service, retail, food service, entertainment, or attractions.
  • Required: Availability to work weekends and holidays.
  • Preferred: Previous leadership and training experience.
  • No minimum educational degree or specific years of experience threshold stated.

Skills & Responsibilities

  • Customer Service: Deliver engaging, positive guest interactions and keep lines moving smoothly in a busy attraction environment.
  • Team Support: Motivate, train, and support team members to maintain a safe and welcoming environment.
  • Leadership: Assist supervisors with daily operations and develop leadership skills through hands-on experience.
  • Potential transition routes: People from retail team lead, customer service supervisor, or hospitality shift manager roles may bring strong communication and team support skills, alongside meeting the availability requirements.

Job description

What you'll bring to the team

Guest Experience Shift Lead - Wondra Chicago

Wondra is an exciting new immersive attraction designed to spark wonder and create unforgettable memories for guests of all ages. Join our team and help bring this one-of-a-kind, interactive experience to life for families exploring a world of color and imagination!

💥 What You’ll Do:

  • Help support the Wondra team during daily operations
  • Keep lines moving and guest energy positive
  • Jump in to help guests and teammates whenever needed
  • Learn leadership skills through coaching and hands-on experience
  • Help train and motivate team members
  • Support a fun, safe, and welcoming environment for families
  • Work closely with supervisors and other attraction teams throughout the day

Qualifications & Experience

🎯 What We’re Looking For:

  • Are outgoing, positive, and confident talking to people
  • Can stay calm in busy situations
  • Enjoy helping and encouraging others
  • Have experience in customer service, retail, food service, entertainment, or attractions
  • Want to grow into leadership
  • Available weekends + holidays (required)

⭐ Previous leadership and training experience!

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $17.00/Hr.

Apply now
Merlin

Guest Experience Lead: Wondra Chicago

Schaumburg
On-site
$17.00 / Hour

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