Take your first step into leadership as a Guest Experience Shift Lead at Peppa Pig World of Play Michigan in Auburn Hills, MI. This full-time entry-level role offers a pay rate of $15.98/hour and requires availability to work weekends and holidays. You will help support daily operations, train team members, and create memorable experiences for visiting families.
Requirements
Outgoing, positive, and confident communication skills
Ability to stay calm in busy situations and enjoy helping others
Experience in customer service, retail, food service, entertainment, or attractions
Availability to work weekends and holidays
Previous leadership or training experience is helpful but not required; no degree is specified
Skills & Responsibilities
Customer Service: Deliver memorable experiences for visiting families by jumping in to help guests and teammates.
Team Leadership: Help train, motivate, and support team members in a fun, fast-paced attraction environment.
Operational Support: Assist the Guest Experience team during daily operations while working closely with supervisors and other attraction teams.
Communication: Maintain an outgoing, positive, and calm demeanor in busy situations to support a safe and welcoming environment.
Potential transition routes: People from retail, customer service, or food service roles may bring strong communication and team support skills, alongside meeting the availability requirements for weekends and holidays.
Job description
What you'll bring to the team
🎢 Guest Experience Shift Lead
Peppa Pig World of Play Michigan
Pay Rate: $15.98/hour
Your first step into leadership starts here! 🐷✨
Looking to grow into leadership but don’t have years of management experience yet?This could be the perfect next step.
At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands-on, entry-level leadership role where you’ll learn how to lead in a fun, fast-paced environment — with support from experienced supervisors and managers every step of the way.
You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!
Qualifications & Experience
💥 What You’ll Do
Help support the Guest Experience team during daily operations
Jump in to help guests and teammates whenever needed
Learn leadership skills through coaching and hands-on experience
Help train and motivate team members
Support a fun, safe, and welcoming environment for families
Work closely with supervisors and other attraction teams throughout the day
🌟 Why This Role Is Great for New Leaders
A great first leadership role for someone ready to grow
Learn valuable leadership and guest service experience
Work alongside supportive supervisors and managers
Build confidence leading a team in a real attraction environment
No corporate office experience needed
🎯 What We’re Looking For
You’d be a great fit if you:
Are outgoing, positive, and confident talking to people
Can stay calm in busy situations
Enjoy helping and encouraging others
Have experience in customer service, retail, food service, entertainment, or attractions
Want to grow into leadership
Are available weekends + holidays
⭐ Previous leadership or training experience is helpful, but not required.
Benefits
🎁 Why You’ll Love It Here
✨ Free Merlin attractions admission for you + friends/family✨ Health, dental, and vision benefits✨ Tuition assistance programs✨ PTO + 401(k) options✨ Growth opportunities within Merlin Entertainments✨ A fun, energetic workplace where no two days are the same
