Join SEA LIFE Sydney as a Guest Experience Host on a casual basis in Sydney, AU. You will deliver outstanding customer service, engage visitors, manage safe guest flow, and support daily attraction operations with enthusiasm.
Requirements
Outstanding communication skills and a genuine passion for customer service.
Fun, dynamic, and friendly personality with self-motivation.
Availability to work across all NSW school holidays and public holidays.
No specific degree or minimum years of experience stated.
Skills & Responsibilities
Communication: Engage with visitors in a friendly manner to enhance their experience and drive satisfaction KPIs.
Animal & Environment Knowledge: Develop an understanding of animals, biology, ecology, and conservation to educate guests.
Safety & Crowd Management: Maintain safe guest flow and support the operation of the Penguin Boat Ride while adhering to health and safety protocols.
Potential transition routes: People from retail or hospitality roles may bring strong customer service skills, alongside meeting the availability and communication requirements for this role.
Job description
What you'll bring to the team
Are you ready to take the next step in your career with one of the world’s leading companies in visitor entertainment? Do you have a passion for creating unforgettable guest experience? If so, we have an exciting opportunity just for you!
We’re seeking enthusiastic individuals to join our team as Casual Guest Experience Hosts at SEA LIFE Sydney.
About the role
As a Guest Experience Host, you'll play a key role in delivering outstanding customer service and engaging educational experiences for our guests. Our hosts interact with guests, and participate in scheduled entertainment offerings, ensuring an immersive and memorable experience for visitors of all ages.
Key Accountabilities:
Engage with guests in an enthusiastic and friendly manner, enhancing their experience through interactions and participating in stationed guest interaction areas.
Develop and maintain a strong understanding of our animals and their environments, with a focus on biology, ecology, and conservation.
Provide consistently high levels of guest service to help drive satisfaction and meet customer experience KPIs.
Maintaining safe guest flow and crowd management with enthusiasm and positivity.
Supporting daily operation of the Penguin Boat Ride whilst adhering to health and safety protocols and procedures.
Adhere to the attraction's values and guest service expectations.
About You
To thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service. If fast-paced environments excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!
You will also have:
A fun, dynamic and friendly personality
Self-motivation and the ability to work independently or as part of a team
Availability to work across all NSW school holidays and public holidays
A genuine enthusiasm for the tourism and attractions industry
Benefits
Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
Being part of a business built on fun
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
