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Working at Merlin

  • Company employees
    22,000
  • Gender diversity (m:f)
    52:48

Hiring in

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Office locations

Join the team at LEGOLAND Discovery Centre Melbourne as a casual Playmaker in Guest Experience, Food & Beverage, or Retail. This role offers flexible shifts and requires availability on weekends, public holidays, and school holidays. Bring your passion for customer service and fun to a vibrant, fast-paced attraction environment.

Requirements

  • Previous transactional experience and strong interpersonal skills are strongly preferred.
  • Passion for working in the tourism and attraction industry is essential.
  • Must hold or be willing to obtain a Victorian Working with Children Check and pass Child Safeguarding Background Screening.
  • Essential availability for weekends (Saturday & Sunday), public holidays, and school holidays.
  • No specific degree is required.

Skills & Responsibilities

  • Customer Service: Deliver a fantastic and memorable guest experience across rides, workshops, food service, and retail.
  • Food & Beverage Operations: Handle till operations, upselling, taking orders, and coffee making in a fast-paced cafe environment.
  • Retail Support: Provide product knowledge and help guests find the perfect LEGO set for an engaging shopping experience.
  • Potential transition routes: People from retail, hospitality, or customer service roles may bring strong interpersonal and transactional skills, alongside meeting the essential weekend and holiday availability requirements.

Job description

What you'll bring to the team

LEGOLAND Discovery Centre is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of Melbourne, a 4D cinema, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Be a part of the magic by joining us as a Playmaker in either the Guest Experience, Food & Beverage or Retail team at LEGOLAND ® Discovery Centre, Melbourne.

These positions are casual and offer flexible shifts to fit around your other commitments, whether you’re volunteering, studying, or looking after your own little LEGO builders, there are opportunities for everyone of all ages (18+) to be a part of the team at LDC!

About the Roles

  • As a Guest Experience Host, your primary responsibility includes coordinating and executing attraction rides, interactions, workshops, parties and schools.
  • Food & Beverage Attendants are responsible for upselling, taking orders, operating the till and making coffee at our Café’- all while delivering a fantastic and memorable experience for our guests!
  • Additionally, our Retail Attendants provide excellent customer service by helping guests inf the perfect LEGO set, offering product knowledge, and creating a fun and engaging shopping experience.

Please note: Weekend (both Saturday & Sunday), Public Holidays and school holidays availability is essential for this role.

About You

As the ideal candidate for these roles, you will have a passion for guest experience with a focus on fun. Previous transactional experience and strong interpersonal skills are strongly preferred. This is a fast-paced, guest facing environment where no two days are the same- so you will always be proactive in your approach to customer service with a high-spirited attitude. A passion for working in the tourism/attraction industry is essential.

In addition, you are a strong communicator and are able to build rapport across the business. Your ability to have a flexible and adaptable approach along with demonstrated planning, organizational and time management skills are desired.

Holding a currently an employer (VIC) Working with Children’s Check (or willing to obtain one if successful) is also required for these roles.

About the Benefits

  • LEGO Discount!
  • Flexible working to fit around your life
  • Corporate benefits including free access to all our attractions worldwide
  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
  • Being part of a business built on fun

Qualifications & Experience

.

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

Competitive

Apply now
Merlin

Multiple Casual Positions | LEGOLAND Discovery Centre Melbourne

Melbourne
On-site
Competitive

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