The Admissions Supervisor is responsible for ensuring and facilitating the delivery of world-class guest care by overseeing the smooth and safe running of the Admissions Department.
Key Responsibilities:
• Work with the leadership team to create and implement an action plan to deliver world-class guest care across the attraction.
• Ensure the highest standards of guest service, presentation, technical operation, and safety in all operational areas.
• Manage the Admissions Team to ensure all team members are engaged and trained.
• Takes an active role in devising and implementing Elevate the Guest experience customer service strategy.
• Understand the correlation between Guest Experience and achieving Volume, Revenue, and EBITDA targets.
• Coaches and motivates staff throughout the attraction to maximize sales opportunities and secondary spending targets are achieved.
• Motivate and provide feedforward support to all front-line staff on their guest service standards. Develop and adopt a culture of values competency-based customer service.
• Adopts an enthusiastic, assertive, and passionate approach to customer service and demonstrates Merlin values.
• Conducts interviews to select the highest quality new team members.
• Focus on employee engagement. Work closely with the Leadership Team to develop a staff incentive scheme to increase individual motivation and promote teamwork.
• Train to support all areas of the attraction, serving as a duty manager.
• Ensure register errors are kept to a minimum and investigate discrepancies.
• Work closely with Leadership Team to promote teamwork and exceed secondary spending targets across the business.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.
Education and Experience:
High school diploma or GED required. College degree preferred. At least two years of supervisory experience in an admissions-based environment, visitor attraction or retail outlet. Maintaining the highest level of service in an efficient, professional manner. Good people management and communication skills. Motivating and inspirational. Sales and computerized till systems skills. Ability to work on multiple projects simultaneously and multitask.
Licenses and Certifications:
Ability to obtain related licensures or certifications as may be required to perform the essential functions of the position or as required by law.
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.
We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.
Apply now and start your adventure at LEGOLAND Discovery Center Philadelphia! 🌟
USD $17.50/Hr.
