Admissions Supervisor

What you'll bring to the team

We're currently recruiting for an Admissions Supervisor to work across Shrek's Adventure! London and The London Dungeon. From welcoming excited guests at the start of their visit to helping them choose the best ticket options and attractions, you'll play a key role in ensuring every guest journey starts in the best possible way.

Supporting the Admissions Manager, you'll lead a team of Admissions Hosts to deliver exceptional guest experiences whilst driving sales performance across our admissions operation. You'll be passionate about creating an engaging and efficient environment where guests receive outstanding service, queues are managed effectively and commercial opportunities are maximised.

You'll coach, motivate and develop your team to deliver excellent customer service, confidently promote ticket upgrades, annual passes and attraction add-ons, and achieve key performance targets. Leading by example, you'll create a positive, guest-focused culture whilst ensuring operational standards, cash handling procedures, health and safety requirements and company policies are consistently met.

You'll also support the day-to-day operation of the admissions function, helping to manage guest flow, maximise throughput, maintain admissions systems and support attraction-wide initiatives. Working closely with other departments, you'll help ensure a smooth operation whilst identifying opportunities to improve both guest satisfaction and commercial performance.

This is a permanent role, contracted to a minimum of 30 guaranteed hours per week. Our attractions are open daily, so full availability is needed, including weekends, bank holidays and during peak seasons.

So, if you're ready to lead a team, drive commercial success and help create unforgettable memories for our guests, we'd love to hear from you!

Qualifications & Experience

• Previous experience supervising or leading a team in a fast-paced retail, hospitality or guest facing environment
• A passion for delivering exceptional guest experiences and coaching others to do the same
• Experience working towards sales targets and commercial metrics
• Confidence promoting ticket upgrades, annual passes and additional attractions to maximise revenue opportunities
• Strong communication, organisation and problem-solving skills
• The ability to motivate, develop and inspire a high performing team

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £14.53/Hr.