Zonal Operations Lead

What you'll bring to the team

Are you a confident leader who thrives in a fast-paced environment? Do you enjoy coaching teams, delivering exceptional guest experiences, and leading from the front? If so, we have an exciting opportunity to join Thorpe Park Resort as an Operations Lead.

In this role, you'll be responsible for supporting and developing front-line teams across a variety of operational areas, including Rides, Retail, Guest Services, and Front of House. You'll play a key part in driving high standards, motivating teams, ensuring operational excellence, and delivering memorable experiences for our guests.

What You'll Bring to the Team

• A passion for delivering outstanding guest experiences.
• Strong leadership skills with the ability to motivate, coach, and develop teams.
• Confidence leading team briefings and communicating with colleagues at all levels.
• A proactive and professional approach to problem-solving and decision-making.
• The ability to remain calm under pressure and manage operational challenges effectively.
• Excellent interpersonal and relationship-building skills.
• High standards of personal presentation and professionalism.
• A strong sense of ownership and accountability.
• Confidence in handling guest concerns and providing positive resolutions.

Qualifications & Experience

• Previous experience leading or supervising a team.
• Experience in a customer-facing environment, ideally within leisure, attractions, retail, hospitality, or tourism.
• Strong understanding of delivering excellent customer service.
• Experience coaching, training, or developing team members is desirable.
• Knowledge of health and safety responsibilities within an operational environment is advantageous.
• Strong communication skills and the ability to work with multiple departments and senior stakeholders.
• Experience managing performance and supporting team development is preferred.

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.50/Hr.