Guest Experience Team Lead- LEGOLAND Discovery Center
Location: Auburn Hills, 48326, US
Location flexibility: 3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Are you a people-first leader who thrives in fast-paced, guest-focused environments? Do you enjoy coaching teams, driving operational excellence, and creating memorable experiences? If so, we want to hear from you!
As a Guest Experience Supervisor, you'll play a vital role in delivering world-class guest service while providing hands-on leadership to our front-line teams. You'll inspire, support, and develop team members while ensuring the highest standards of safety, service, and operational efficiency across the attraction.
This is an exciting opportunity for a motivated leader who is passionate about creating unforgettable guest experiences and developing high-performing teams.
What You'll Do
Lead & Inspire
Provide front-line leadership and set the standard for exceptional guest service.
Lead by example through visible, attraction-floor-based leadership.
Coach, motivate, and develop team members to achieve their full potential.
Conduct team briefings and foster open communication across departments.
Support scheduling, training, performance management, and team development initiatives.
Deliver Extraordinary Guest Experiences
Champion our Guest Obsession standards and create memorable experiences for every guest.
Empower team members to provide service recovery solutions and exceed guest expectations.
Identify opportunities for improvement and implement innovative solutions.
Contribute to achieving sales and revenue goals through outstanding service and team performance.
Take on Leadership Responsibilities
Serve as Duty Manager during designated shifts, overseeing the overall daily operation of the attraction.
Collaborate with the Leadership Team on employee engagement initiatives and incentive programs.
Support training strategies for both new and existing team members.
Promote teamwork across departments to achieve business objectives.
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Qualifications & Experience
What We're Looking For
High School Diploma or GED.
Minimum of 2 years of supervisory experience in a guest-facing environment, visitor attraction, hospitality, entertainment venue, or retail setting.
Proven ability to lead, motivate, and inspire a team.
Strong communication, coaching, and people management skills.
Excellent customer service and problem-solving abilities.
Ability to remain calm and professional in a fast-paced, high-pressure environment.
Strong attention to detail and organizational skills.
Ability to multitask and manage multiple priorities effectively.
Experience using point-of-sale or computerized till systems.
Ideal Candidate
Passionate about delivering exceptional guest experiences.
A natural leader who enjoys developing others.
Energetic, positive, and adaptable.
Guest-focused with a strong operational mindset.
Comfortable working across multiple departments and functions.
Excited by change, innovation, and continuous improvement.
Physical Requirements
This position requires frequent standing, walking, bending, lifting, and movement throughout the attraction. Team members may be required to lift or carry items weighing up to 70 pounds with or without reasonable accommodation and work in both indoor and outdoor environments with varying conditions.
Benefits
The Perks of the Magic ✨🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.💰 401(k) Savings Plan: Build your future with our company-matched retirement program.🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement. Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
Pay Range
USD $15.73/Hr.
Working at Merlin
3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
A little flex time – varies by role
Company employees:
22,000
Gender diversity (m:f):
52:48
Hiring in countries
Australia
Belgium
Canada
Denmark
Iceland
Italy
Netherlands
United Kingdom
United States
Office Locations
Company benefits
Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts – free tickets to our attractions globally
