Supply Chain Specialist

Job Description:

Job Purpose
Deliver best practice customer service through a combination of operational excellence and customer centricity initiatives. Drive excellence in supply chain together with other functions in the market. The Job entails cross-functional interaction between Sales, SC Planning and Distributor to continuously improve our processes and KPI’s.

What are we looking for?

• Bachelor’s degree.

• Prior experience in supply chain roles is considered an asset.

• Excellent knowledge of English and Bulgarian language.

• Good communication skills, customer oriented, problem solving, action oriented, strong planning and prioritizing skills.

• Experience using SAP / Atlas is preferable, as well as office productivity software (Microsoft Outlook, Excel, PowerPoint etc.).

What will be your key responsibilities?

• Efficient and timely execution of the order to cash process with different customer setups.

• Preparing and processing of all credit and debit notes in accordance with established processes.

• Communication and alignment on tasks with finance and other stakeholders related to period-end and year-end process.

• Professional and service-oriented communication with customers.

• Accurate and timely reporting on common KPIs -> casefill; invoice accuracy; perfect order etc. and preparation of deep-dives and action plans to improve unsatisfactory performance.

• Contribution to the maintenance of master data by reflecting local-market status and ensuring quick correction of errors.

• Attend logistics functional and cross-functional meetings with the purpose to drive performance and efficiency.

• Documentation and updating of processes to establish a comprehensive repository of all CS activities in the market.

• Training and execution of all processes related to quality -> hold notes; primp, product destructions, etc.

• Support in warehouse audits; stock counts; financial audits, logistics audits and other.

• Lead and support roles on smaller CS-scope projects such as EDI implementations; item-master roll-outs; hands-free reporting and other.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• A strong focus on learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.