Sr. Scrum Master

Job Description:

As part of the GDP digital journey, the Senior Scrum Master works across the Growth, Digital and Platforms organization to support the modernization, scaling, and mutualization of Mars Petcare’s digital-growth capabilities. These capabilities include Single Sign-On and Customer Identity, marketing automation and CRM, Customer Data Platforms, consent management, Digital Asset Management, content platforms, customer care, analytics, and related digital products.

The Senior Scrum Master typically supports multiple teams or a complex product or value stream involving Team Product Owners, Product Managers, engineers, testers, UX specialists, architects, analysts, platform teams, business stakeholders, vendors, and external delivery partners.

The role applies the GDP Agile Way of Working through Scrum, Kanban, SAFe, and other relevant delivery practices. It is responsible not only for the effectiveness of individual Scrum teams, but also for improving collaboration, delivery flow, dependency management, and alignment across teams and organizational boundaries.

The Senior Scrum Master collaborates closely with Product, Engineering, Delivery Management, Agile Program Management, Portfolio, Platform and Infrastructure, Architecture, Security, Finance, Release Management, and other GDP functions to deliver the outcomes defined in the organization’s OGSM.

The role operates with a high degree of autonomy and is expected to influence without formal authority, challenge ineffective practices constructively, and provide Agile delivery guidance to both teams and senior stakeholders.

Education & Professional Qualifications

• A degree in Computer Science, Information Technology, Engineering, Data Science, Business, or a related discipline is preferred.
• Certified Scrum Professional – ScrumMaster, Professional Scrum Master II or III, SAFe Scrum Master, SAFe Advanced Scrum Master, PMI-ACP, ICAgile certification, or an equivalent advanced Agile qualification is preferred.
• Additional qualifications in coaching, facilitation, organizational change, product management, Lean Portfolio Management, or DevOps are advantageous.
• 7+ years of relevant professional experience, including at least 5 years working as a Scrum Master, Senior Scrum Master, Agile Delivery Lead, or Agile Coach.
• Demonstrated experience supporting multiple teams, complex products, scaled delivery environments, or cross-functional value streams.

MUST HAVE

• Substantial experience as a Scrum Master, Senior Scrum Master, Agile Delivery Lead, or in a comparable Agile leadership role.
• Demonstrated success supporting multiple teams or a complex, cross-functional product or value stream.
• Advanced knowledge of Scrum, Kanban, Lean, Agile principles, and empirical product development.
• Strong experience facilitating complex discussions, planning events, retrospectives, workshops, and decision-making sessions involving multiple teams and senior stakeholders.
• Excellent coaching, mentoring, facilitation, conflict-resolution, and stakeholder-management capabilities.
• Experience identifying and addressing systemic impediments, organizational constraints, delivery risks, and cross-team dependencies.
• Ability to distinguish between team-level issues, product-management issues, engineering issues, and broader organizational impediments.
• Strong understanding of product backlog management, product goals, sprint goals, prioritization, capacity management, and value-based delivery.
• Experience using quantitative and qualitative delivery data to identify patterns and guide improvement without creating a target-driven or punitive culture.
• Strong working knowledge of Agile delivery-management tools such as Azure DevOps, Jira, Confluence, Miro, or equivalent platforms.
• Experience working with distributed, multicultural, and cross-functional teams.
• Ability to influence stakeholders and leadership without relying on direct reporting authority.
• Strong problem-solving skills and the ability to operate effectively in ambiguous, rapidly changing, and politically complex environments.
• Strong written and verbal communication skills in English.

NICE TO HAVE

• Experience working within SAFe, Agile Release Trains, product operating models, or another scaled Agile environment.
• Experience serving as a Release Train Engineer, Agile Program Lead, Delivery Lead, or Scrum of Scrums facilitator.
• Experience mentoring Scrum Masters, Product Owners, Delivery Managers, or other Agile practitioners.
• Experience leading Agile maturity assessments and implementing team or value-stream improvement plans.
• Experience improving business agility, product flow, portfolio alignment, and end-to-end delivery performance.
• Experience in digital marketing, CRM, Customer Data Platforms, customer identity, consent management, Digital Asset Management, content platforms, e-commerce, or related SaaS products.
• Experience working with external vendors, systems integrators, and globally distributed delivery partners.
• Knowledge of DevOps, CI/CD, automated testing, cloud platforms, platform engineering, and software-development lifecycle practices.
• Experience collaborating with Finance on budgets, forecasts, resource planning, vendor costs, and delivery investment decisions.
• Experience supporting organizational change, operating-model transformations, or enterprise Agile adoption.

What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.