Senior Manager, Workplace Experience

Job Description

Job Description:

The Senior Manager, Workplace Experience is a pivotal leadership role responsible for creating a seamless and high-performing workplace at the Mars Snacking HQ (GIC). This leader will integrate two critical functions—facilities operations and global administrative support—into one cohesive Workplace Experience (WPE) team.

The ideal candidate is a skilled people leader and a strategic influencer who can unify a diverse team of facilities professionals and executive/administrative assistants. This role is accountable for setting the strategy and driving operational excellence across both disciplines, ensuring our workplace environment and administrative services empower senior leaders and enhance the productivity and engagement of all associates.

What are we looking for?

Required:

• Bachelor’s degree or equivalent practical experience.
• 7+ years of experience in a relevant field such as facilities management, corporate real estate, or business operations.
• 3-5+ years of direct people leadership experience with a proven ability to manage diverse teams.
• Demonstrated ability to influence and build strong relationships with senior executives and cross-functional partners.
• Proven experience managing vendors, budgets, and complex operational processes.
• Exceptional communication, negotiation, and organizational skills.

Preferred:

• Experience managing executive assistant teams or leading administrative functions.
• Experience leading workplace transformation or office strategy initiatives.
• Strong change management skills and experience leading teams through transition.

What will be your key responsibilities?

1. Strategic & Integrated Team Leadership:

• Build, mentor, and lead a high-performing, integrated team, fostering a culture of accountability, service excellence, and collaboration.
• Champion the professional growth of all team members by providing targeted coaching, creating development plans, and building new capabilities across the facilities and administrative functions.
• Unify the team under a "one team" mindset, ensuring consistent service standards and a positive, inclusive environment.

2. Stakeholder Management & Influence:

• Serve as a trusted strategic partner to the Mars Snacking Leadership Team, anticipating needs and aligning workplace services with key business priorities.
• Influence and negotiate effectively with a wide range of senior stakeholders to drive alignment and secure resources for key initiatives.
• Collaborate closely with cross-functional partners (P&O, IT, Finance, Security) to deliver integrated, associate-centric workplace solutions.

3. Workplace Experience & Facilities Operations:

• Develop and execute a comprehensive facilities strategy for the GIC that enhances associate engagement and reflects our culture.
• Oversee all aspects of facilities management, including vendor performance, compliance with health and safety regulations, and management of the operational budget.
• Lead space planning, office moves, and workplace design projects to create a modern, efficient, and inspiring work environment.

4. Executive Support & Administrative Services:

• Lead a team of Executive and Administrative Assistants to provide best-in-class support to senior leaders.
• Establish and refine standards, processes, and coverage models to ensure consistent, high-quality administrative support that enables leadership effectiveness.
• Drive continuous improvement by implementing modern administrative tools and processes.

5. Operational Excellence & Continuous Improvement:

• Establish and monitor key performance indicators (KPIs) to measure service effectiveness, efficiency, and stakeholder satisfaction.
• Identify opportunities to streamline operations and enhance the associate experience by leveraging data, feedback, and industry best practices.
• Lead change management efforts related to the evolution of our workplace and leadership support models.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range shown is applicable to all US locations listed within the job posting:USD 134,400.00 - USD 184,800.00