OTC Cash App and Collection supervisor

Job Description:

What are we looking for?

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.

• 5+ years of experience in Accounts Receivable, Cash Application, Collections, or Order-to-Cash operations.

• Previous experience leading teams in a shared services or multinational environment preferred.

• Strong understanding of AR processes, credit management, cash application, and collection strategies.

• Experience with ERP systems such as SAP, Oracle, JDE, or similar platforms.

• Advanced analytical, problem-solving, and stakeholder management skills.

• Strong communication and leadership abilities.

• Proficiency in Excel, reporting tools, and process automation solutions.

What will be your key responsibilities?

• Lead, coach, and develop a team of collections and cash application specialists, fostering a high-performance and customer-focused culture.

• Oversee daily collections activities to minimize overdue receivables and improve Days Sales Outstanding (DSO).

• Monitor customer accounts, analyze aging reports, and implement collection strategies to reduce delinquency and bad debt exposure.

• Ensure accurate and timely cash application, payment reconciliation, and resolution of unapplied cash.

• Establish performance metrics, monitor KPIs, and drive continuous improvement initiatives.

• Collaborate with Sales, Customer Service, Credit, Finance, and external customers to resolve disputes impacting payment collection.

• Support month-end, quarter-end, and year-end closing activities related to Accounts Receivable.

• Ensure compliance with company policies, internal controls, SOX requirements, and audit standards.

• Identify process improvement and automation opportunities to enhance efficiency and scalability.

• Prepare and present operational performance reports, collection forecasts, and risk assessments to management.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• A strong focus on learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.