MGS P&O Operations Cross Entity Assist (CXA) Analyst

Job Description:

Fixed-Term Contract

Purpose: Cross-Entity Assist Team members provide high level support to Senior Leaders at Kellanova and Mars who have active reports in both entities, as well as to their Executive Assistants and Senior Business Partners.

This role is responsible for managing more complex transactions, including ensuring timely escalation to the IT Command Center or other support teams (such as Travel and expenses, Mobility, Talent Acquisition, and others) for non-HR transactions or required approvals when necessary.

In addition, the role partners with Senior Leaders and their Executive Assistants to reduce complexity in managing teams across both entities, facilitating alignment and collaboration among all stakeholders to ensure effective solutions.

What are we looking for?

• Bachelor’s degree or equivalent experience (preferably in Business, Communications, or Customer Service)

• Ability to navigate with proficiency across various HR Systems (i.e. Workday & ServiceNow)

• Familiarity with Mars HR systems: Workday, ServiceNow *Internal candidates

• Experience in Mars MyP&O Transaction Center *Internal candidates

What will be your key responsibilities?

• Serve as the primary and single point of contact for Cross-Entity Leads, Business Partners, and Executive Assistants (globally) for day-to-day HR Operations activities, including transactions and inquiries. Partner closely with Senior Leaders and Business Partners to ensure organizational changes are completed accurately and on time, meeting all deliverables in line with established processes and country-specific requirements.

• Leverage technical expertise in ServiceNow and Workday to perform system transactions or coordinate their resolution through other HR teams or the Kellanova CXA Team (including teams in other regions/Functions). Escalate items to non-HR teams as needed, providing relevant HR information and guiding Cross-Entity Leaders through the process until resolution. In all scenarios, ensure users can complete their activities without disruptions, monitor progress, address issues proactively, and supervise activities through to resolution.

• Collaborate with downstream functions and regional or global counterparts to ensure smooth business transactions and organizational changes. Manage HR service resolutions and escalations while consistently meeting or exceeding key performance metrics, including CXA Service Level Agreements (4 days), to deliver service excellence.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• A strong focus on learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.