Maua Customer Development Representative

Job Description

Job Description:

Maua Customer Development Representative – Mars Snacking Nairobi, Kenya

As a Maua Customer Development Representative at Mars, you will play a crucial role in our Maua program, which aims to empower underprivileged youth in Kenya. Your responsibility will be to create livelihood opportunities by managing our last-mile distribution into slums and remote rural areas. This involves recruiting and training a network of micro-entrepreneurs, coordinating program activities, and ensuring the development of Social, Human, and Shared Financial Capitals within a diverse ecosystem.

What are we looking for?

• A university degree, preferably in Entrepreneurship, Sustainability, or Business Management.

• A minimum of 5 years’ experience with a proven track record in managing livelihood improvement projects within the private sector or NGOs.

• You must be passionate about driving economic growth for underserved populations and comfortable working in slums and other remote areas of the country.

• Knowledge and experience in distribution, community outreach programs, and people management.

• Excellent oral and written communication skills, with working knowledge of Kiswahili being essential.

• Someone who is comfortable working within an agile, startup-like business context.

What would be your key responsibilities?

• Recruit, train, and retain a network of micro-entrepreneurs (Uplifters, Hawkers, and Stockpoints) in hard-to-reach communities.

• Identify and develop new areas for geographical expansion, including creating rollout plans and routes.

• Deliver on sales volume targets and collaborate with internal teams to ensure stock availability and execute operational plans.

• Conduct training and development for entrepreneurs through the MAUA Academy, mentorship, and other capacity-building programs.

• Manage local operations, including budgeting, reporting on performance metrics, and representing the Maua Business in local forums and stakeholder meetings.

• Collect and encode data to support the measurement and evaluation of the Maua program, including tracking non-financial performance metrics.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.