Maua Customer Development Representative

Job Description

Job Description:

Maua Customer Development Representative – Mars Snacking Nairobi, Kenya

As a Maua Customer Development Representative at Mars Wrigley Kenya, you will play a vital role in empowering underprivileged youth by recruiting and training micro-entrepreneurs in hard-to-reach communities. You will coordinate the development of social, human, and financial capital within a diverse ecosystem of stakeholders, advocate Mars’ Five Principles, and support the growth of entrepreneurial activities that drive sustainable livelihoods.

What are we looking for?

• Ideally, you’ll have a minimum of 5 years’ experience managing livelihood improvement projects within the private sector or non-governmental organizations, with a passion for economic growth and improving quality of life for underserved populations.

• You should hold a university degree or equivalent, preferably in Entrepreneurship, Sustainability, or Business Management.

• Experience in distribution, community outreach, and people management is essential.

• Strong oral and written communication skills, including working knowledge of Kiswahili, are a must.

• You’ll be comfortable working in agile, startup-like environments and able to meet the physical demands of driving to remote areas and engaging with underserved populations.

What would be your key responsibilities?

• Recruit and retain up lifters, hawkers, and stock points by identifying, training, and supporting entrepreneurs to enhance their sales and business skills.

• Lead partner recruitment and manage agreements to support entrepreneur growth.

• Conduct training needs assessments and facilitate capacity-building programs such as the MAUA Academy.

• Manage local operations by liaising with distributors and sales teams to ensure stock availability and resolve operational issues.

• Monitor and report on recruitment, training, market developments, and entrepreneur performance.

• Organize monthly share-out sessions and motivational events for entrepreneurs.

• Represent Maua Business in local events, forums, and stakeholder meetings.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.