Customer Support Executive

Job Description:

📍 London -Paddington – Hybrid working
💷 £31,200– £33,100 Dependent on experience
🎁 + Performance Bonus & Exceptional Benefits

🕒 Hours: Mon –Fri 37.5

🌟 Why Join Us?

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.

💼 The Role

At Mars Food we have an opportunity to support the Customer Development team with key administration tasks through managing the processing of invoices for their accounts, providing their customers with key sales data, and providing data and information as required by the account team and the customer to enable a smooth running of the business and maintain a strong relationship with the customer.

The role ensures that our internal sales team and customers receive accurate information regarding sales, promotions and new lines in a timely manner, and the correct amount is paid to agreed timeline targets. The position will involve using customer systems for weekly reporting in sales trackers, local aspects of customer invoice processing, ledger management (audit claims), promotional proposal forms and customer new line introductions.

⭐ What’s in it for you?

• Career growth opportunities with structured development & Mars University
• Private healthcare + equal parental leave
• Generous pension (up to 9% contribution)
• Life assurance (4x salary)
• Gym membership & wellbeing support
• Annual leave starting at 24 days, rising to 32 with service

✅ What We’re Looking For

• Strong analytical skills with a good working knowledge of Excel
• Ability to communicate effectively with a wide range of internal stakeholders
• Enjoyment of administrative tasks and supporting a team environment
• Candidates from a variety of backgrounds, including administration, accounts receivable, customer service, field sales, finance, or similar

🔧 Key Responsibilities

• Produce weekly reporting by extracting data from customer systems and updating sales trackers and EPOS reports
• Manage customer invoices, including approval, liaising with MFS and CDMs, maintaining full audit trails, and chasing missing or late invoices
• Support Customer Development Managers (CDMs) with timely data and recommendations on releases and under-accruals
• Accurately complete customer promotional nomination forms in line with deadlines, ensuring CDM sign-off
• Provide administrative support to account teams, including derogation forms and price file management
• Identify and implement process improvements to drive efficiency, including automation and the development of self-service solutions

🌍 What You Can Expect from Mars

• Work alongside 130,000+ Associates worldwide guided by our Five Principles
• Be part of a purpose-driven company shaping “the world we want tomorrow”
• Access world-class training & development from day one
• Join a company with an industry-leading salary and benefits package