Customer Logistics Development Project Manager UK

Job Description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the productivity agenda and process improvement agenda for customer tower in the UK market. You will improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance.

How you will contribute

We have an aspiration to become an industry leader, therefore we have invested in value add resources across Customer Service & Logistics (CS&L), most notably in the Customer Collaboration area who are accountable for:

• Development of UK&I’s CS&L strategic service offering through close customer and internal stakeholder management focusing of process and CI improvement

• Promote CS&L as a truly collaborative function with Mondelez by partnering with Sales, Procurement & HR to deliver our strategic objectives

• Driving key contributions to the Productivity agenda through implementation of Innovation Projects and Cost To Serve initiatives

• Identification and development of best practice and capability in key customer facing technologies

• Governance and responsibility for Trade Terms management and changes

• Promotion of Mondelez’s reputation as an industry leading partner to the trade

• Two-way sharing and implementing best practice with the other MEU Area Customer Innovation teams

The role requires the job holder to build a strong network of relationships across CS&L and other internal functions, as well as externally with customers and industry bodies.

Whilst the role requires advanced analytical capabilities, the ability for that person to be able to frame & communicate that information effectively with both internal and external stakeholders is also critical.

Primary accountabilities / responsibilities

Support the creation and execution of the UK Customer Innovation offering:

• Analyse total customer offering through regular Segmentation analysis & working with customers to build, agree and implement a 3 year strategy to achieve step-changing service improvements

• Ensure standards in customer communications are maintained i.e. scorecards and Joint Business Plans that are fit for purpose

• Lead best practice sharing across all markets within MEU

Lead improvements in customer On Shelf Availability to support top line growth

• Attend reference groups to share and develop understanding to bring new thinking to Mondelez

• Coordinate best practice in UK&I to drive visibility of OSA

Drive progress of the Cost To Serve agenda:

• Advanced analysis of Cost To Serve data to identify trends and efficiency opportunities through proactive reporting

• Identify & implement strategies to proactively reduce Cost To Serve, building relationships cross functionally to ensure implementation

Support the CS&L Sustainability agenda:

• Creation of case studies highlighting improvements in waste reduction, food miles and any other sustainability-related improvements

• Participation in industry-wide forums (IGD etc) to increase the profile of Mondelez as an ethical supplier / employer of choice.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L function, ideally with knowledge of customer supply chain management

• Preferential existing experience building and maintaining PowerBI reports

• Cross-functional experience (sales, CS&L controlling, demand planning, manufacturing and logistics and warehousing knowledge)

• SAP, information systems, process design, standard operating procedures

• Able to analyze data and drive insights into action with a focus on delivering to timelines and KPIs

• Great interpersonal, teamwork and communication skills

• Able to influence, negotiate and apply commercial acumen

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics