Customer Service Executive

Job Description

Job Description:

• Handling all types of order through different devices:OMS(Ordering Management System), telephone, fax, Wechat, Website and other sources.

• Process sales and invoices so that customer orders are dispatched, invoiced, paid accurately and on time.

• Answer internal enquiries and customer enquiries on product availability, prices, delivery times, and status of orders so that enquiries are dealt with promptly and accurately to drive customer satisfaction.

• Coordinate with Sales and 3PL for all operation issues to ensure on-time delivery of daily orders.

• Participate in supply chain innovative projects to support business growth and operation efficiency.

• Perform CS-related report/analysis to identify focus areas for continuous improvement.

• Mange the master data creation and for Customer Master and Item Master.

Key Relationship:

Reports to: Customer Service Manager

Peers: Market Supply Chain Team

Direct Reports: N/A

Other key relationships:

• The role will be part of customer service team under Market Supply Chain Head. This role will be the day-to-day contact person of supply chain function to communicate with Sales and Customers

• The role will collaborate with internal stakeholders (Demand, S&F, CA teams) to deliver customer service-related tasks and requests.

Job Specifications/Qualifications:

1. Education & Professional Qualification

- Minimum 3 years experience

- Degree qualified (preference), minimal Diploma in Business Administration or related field.

2. Knowledge/Experience

- Proven ability to impart technical expertise to customers' advantage.

- Experience in a multinational consumer goods company (FMCG) environment is desirable.

- Has experience in managing customers' enquiries and expectations.

- Excellent communication (both written & oral) in Chinese, English is the plus.