Customer Experience & Systems Analyst

Job Description

Job Description:

Mars: Where your Tomorrow Starts Today!

Mars is a family-owned business that has been making products for people and their pets for more than 100 years. We’re behind some of the best loved brands in the world including MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL ® MASTERFOODS ® and ROYAL CANIN® we are dedicated to making a positive impact on people and the planet.

Join us in building a sustainable future where people, communities, and the planet can truly thrive.

About the role: This role will be working for our Mars Food Nutrition segment, where we bring people together through flavour.

We are looking for a motivated and analytical individual to join our team as a Customer Experience & Systems Analyst.

This unique role is designed to and develop leadership skills while working closely with our Customer Experience Manager, offering a blend of hands-on systems management and strategic developmental responsibilities. You will be the backbone of our Supply Chain systems, ensuring they run smoothly while also stepping up to co-lead strategic projects that shape the future of our customer experience.

What you’ll do:

• Monitor and resolve errors across all operating systems, including SAP.

• Act as the primary contact for system issues, manage user onboarding, and handle setup for new partners, coordinate system changes and upgrades across the Supply Chain team.

• Build and maintain strong relationships with all internal and external customers.

• Proactively manage customer queries with timely and effective communication.

• Support and co-lead supply chain improvement initiatives and automation projects.

• Prepare data and provide insights for our S&OP+ process and customer planning meetings.

• Participate in high-level customer collaboration, including joint business planning alongside senior managers.

• Oversee the process for finished goods donation and destruction.

• Manage aged, obsolete, and blocked inventory, and collaborate with our charity partners.

• Prepare for and participate in all audits related to Supply Chain systems and processes.

Your key ingredients:

• Customer-centric professional dedicated to understanding and meeting customer needs.

• Analytical thinker with a knack for investigating and resolving system-based issues.

• Proactive problem-solver who takes initiative to drive improvements.

• Strong collaborator, ready to work with cross-functional teams and external partners.

• Ambitious and eager to develop into a strategic leadership role.

Why you’ll love working for Mars:

• Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.

• People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.

• Development: Shape your career with personalised development and real opportunities to grow from day one.

• Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.

• Stay active and energised with an onsite gym and walking track.

• Convenient onsite parking for a hassle-free commute.

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We know everyone’s needs are different, and we’re committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We’ll work with you to understand what will help you feel comfortable and supported.

Internal applicants: This role has been graded as a T1 opportunity, please discuss your application with your line manager including obtaining their endorsement.

Applications close: 24th May 2026