Customer Development Manager

Job Description:

The key function of this role is to drive profitable NSV growth of Homebargains and B&M in the given market. The role will involve managing the operational customer relationships internally and externally, including owning the operational commercial relationships within customers.

What will be your key responsibilities?

• Lead development and execution of business plan/JBP.

• Create and execute customer plans that deliver company and customer

• objectives and espouse category leadership principles.

• Ensures good customer relationships and influence at customer head office to implement solutions (e.g. sales revenue, trade revenue optimisation, customer profitability, category growth, product range, new product launches, placement and pricing) throughout the chain that deliver mutually beneficial results for the customer and company.

• Execute all agreed to solutions with the customer to include accurate, timely forecasting, detailed follow through and efficient trade revenue optimisation to an agreed budget.

• Responsible for driving the customer relationship through ownership of the customer contact plan across all functions, including customer marketing & supply chain.

What skills are we looking for?

• Sales experience that includes selling, negotiating, and leveraging insights to deliver customised customer plans, achieving company and customer objectives, and advancing Category Leadership.

• Customer experience with direct and head office customers delivering solutions that cover product, placement, promotion and/ or pricing; with a track record of meeting/ exceeding sales objectives, establishing effective business relationships with key decision makers at multiple levels.

• Customer facing experience demonstrated by ability to assess needs, propose mutually beneficial solutions, overcome objections, handle tough situations, manage conflict, and close sale to maximize mutual value.​

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.