BDS Product Senior Analyst (F/M/X)

Job Description

Job Description:

Contract : Permanent contract/ CDI

Location: Slough (UK) or Haguenau (30 min from Strasbourg)

Segment: Mars Global Services

BDS (Business Delivery Services) Product Senior analyst is responsible for local and global application support, improvements, efficiency and performance.

Constantly working on Global Product Capability improvement through processes optimizations and day to day operations management. Developing and setting new targets to Vendors (through associates) and associates in the team to drive service improvement.

This person will work strong partnership with development team to make transfer to support being smooth and respecting five principles, attending the necessities of the business.

What are we looking for?

• Proven experience in Business or IT Team in project management or service team

• Strong knowledge and support ability in eCommerce websites / platforms

• Knowledge around security process of Web-transactions

• Ability to work effectively in a flexible and changing environment & manage multiple activities and priorities

• Excellent communication skills in English (Oral and Written)

• exposure to following technologies is a plus for the role : PCI Compliance, Microsoft Server Infrastructure, SSL & TDE Protocols, Load Balancers, Firewalls, Credit Card Processors, Salesforce, Microsoft Dynamics NAV (ERP), Automated Deployment Tools

What will be your key responsibilities?

• Contract management with vendor

• Vendor rationalization

• Royal Canin Digital & Technology partnership with apps roadmaps;

• Service delivery quality

• Partnership with architecture to bring efficiency and performance improvement to apps

• Stakeholder management with local/global stakeholders playing Business Delivery Services global mindset

What can you expect from Mars?

• At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship.

• As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably.

• The mission of Mars Global Services Associates? To be the foundation that serves, protects and supports our business.

• By joining our 200 Mars Global Services Associates, the diversity of encounters will be your daily life: Digital Technologies, Finance, People & Organization, Insights, Laboratories, Commercial, the Mars Global Services Associates accompany the transformation and growth of each of our segments.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.