Join Maersk in Herleshausen, Germany as a Warehouse IT & OT Supporter in a full-time capacity. This role focuses on providing onsite IT support, hardware maintenance, and asset management for warehouse and office environments, requiring proficiency in both English and German.
Requirements
Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365).
Experience with mobile devices (iOS, Android), peripherals, and Wi-Fi/WLAN.
Knowledge of ITSM tools (ServiceNow) and ITIL V3 Foundation certification.
Basic understanding of warehouse operations and IT infrastructure.
Good English and German language skills.
No specific educational degree or minimum years of experience are explicitly stated.
Skills & Responsibilities
ServiceNow: Provide 2nd and 3rd level IT support, ensuring SLA compliance and managing incidents and problems.
Hardware Maintenance: Set up and maintain end-user hardware, RF scanners, and warehouse IT equipment following SOPs.
Asset Management: Maintain accurate asset records in the central CMDB and coordinate with vendors for hardware issues.
Infrastructure Support: Troubleshoot Active Directory, file/print services, network infrastructure, and video conferencing systems.
Potential transition routes: People from IT Helpdesk Technician or Desktop Support Engineer roles may bring troubleshooting and customer service skills, alongside meeting technical requirements.
Job description
Job Description
Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
Key Responsibilities:
Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
Coordinate with vendors for hardware issues and take ownership of complex incidents.
Manage incidents and problems, and support local IT projects and rollouts.
Maintain accurate asset records in the central CMDB.
Serve as primary IT support at your location, including occasional support for other sites across Europe.
Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
Represent and promote IT services within the organization.
Who we look for
Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
Basic understanding of warehouse operations and handheld device configuration
Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
Excellent communication, time management, and collaboration skills across all levels
Presentation and training abilities for small groups
Good English and German skills
Senior IT‑Support‑Techniker ist in erster Linie verantwortlich für den Onsite-Support von Endanwendergeräten, das Asset-Management sowie die physische Wartung von IT‑Equipment wie Servern, Switches, Druckern, Verkabelung, Videokonferenzsystemen, mobilen Endgeräten, Handscannern, WLAN‑Systemen, Warehouse‑Tablets, In‑Vehicle‑Displays und Etikettendruckern.
Kernaufgaben:
Einrichtung und Wartung von Endanwender‑Hardware (z. B. WLAN‑Access‑Points, RF‑Scanner) gemäß SOPs und Handbüchern
Bereitstellung von 2nd- und 3rd‑Level‑IT‑Support über ServiceNow unter Einhaltung der SLAs
Koordination mit externen Dienstleistern bei Hardwareproblemen sowie Übernahme der Verantwortung für komplexe Incidents
Management von Incidents und Problems sowie Unterstützung lokaler IT‑Projekte und Rollouts
Pflege korrekter Asset‑Daten im zentralen CMDB‑System
Hauptansprechpartner*in für IT‑Support am eigenen Standort sowie gelegentliche Unterstützung anderer Standorte in Europa
Mitarbeit an IT‑bezogenen Projekten sowie Remote- und Vor‑Ort‑Support nach Bedarf, einschließlich Rufbereitschaft
Repräsentation und aktive Förderung der IT‑Services innerhalb der Organisation
Wen wir suchen:
Fundierte Erfahrung im 2nd‑Level‑Desktop‑Support (Windows 10, VPN, Citrix, Microsoft 365)
Sicherer Umgang mit Endanwendergeräten, mobiler Geräteverwaltung (iOS, Android) sowie Peripheriegeräten (Drucker, Scanner, Etikettendrucker)
Erfahrung mit Wi‑Fi/WLAN, Videokonferenzsystemen (Teams Rooms, IP‑Softphones, Teams Live Events) und Kollaborationstools
Grundverständnis von Warehouse‑Abläufen und der Konfiguration mobiler Handheld‑Geräte
Kenntnisse der IT‑Infrastruktur (Router, Switches, Verkabelung), File‑/Print‑Services, Active Directory sowie grundlegende Server- und Netzwerk‑Fehleranalyse
Vertrautheit mit ITSM‑Tools (z. B. ServiceNow), ITIL‑V3‑Foundation‑Zertifizierung sowie Verständnis von Change- und Risk‑Management
Ausgeprägte Serviceorientierung, Problemlösungsfähigkeit und Verantwortung für Themen von Anfang bis Ende
Sehr gute Kommunikations‑, Zeitmanagement‑ und Teamfähigkeiten auf allen Ebenen
Präsentations‑ und Schulungsfähigkeiten für kleine Gruppen
Gute Englisch- und Deutschkenntnisse
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
