Senior Specialist, Collections

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

​As a Collection Specialist you will be expected to do the following:

• Credit Management

  • Execute credit review processes and maintain accurate credit reporting.

  • Monitor, report, and escalate customers breaching credit terms.

• Collections & Receivables

  • Perform collection calls and prioritize outstanding accounts.

  • Ensure timely collection of all invoice types across assigned clients/clusters/business units.

  • Manage and maintain customer accounts, ensuring accurate data updates.

• Customer Interaction & Dispute Resolution

  • Handle customer queries, requests, and disputes promptly.

  • Execute outbound calls and other communication to customers for payment follow-up.

• Reporting & Analysis

  • Prepare and review credit and collection reports for management.

  • Analyze customer payment trends and recommend improvements.

Who are we looking for

• Education & Experience

  • Bachelor’s degree in finance, Accounting, or related field.

  • Previous experience in Accounts Receivable or Collections.

  • Experience in logistics and supply chain is an advantage.

• Skills & Competencies

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Good command of English and Arabic.

  • Commercial acumen and ability to negotiate effectively.

  • Knowledge of logistics industry is a plus.

• Technical Knowledge

  • Familiarity with credit and collections processes.

  • Proficiency in MS Office and ERP systems.

What we offer:

An exciting role which is part of a dynamic and international organization with the opportunity to continuously apply and develop your competencies. You'll be rewarded a competitive salary with excellent benefits, as well as having the opportunity to grow with the business. Besides, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.