Senior Manager - CPD Team

Job Description

At Maersk, we connect the world through end-to-end logistics—but it’s our people who make it happen.

We're looking for a Senior Manager, Customer Program Director (CPD) to lead a team responsible for delivering excellence to our most strategic clients. In this key leadership role, you'll drive retention, customer satisfaction, operational performance, and commercial growth, while developing a high-performing CPD team.

What You’ll Own:

1. Operational & Customer Excellence

• Ensure 100% business retention through consistent, high-quality service delivery

• Strengthen client relationships—act as a trusted advisor and escalation point

• Oversee program plans, KPIs, SOPs, and regular performance reviews across all accounts

• Lead implementation of customer projects, system upgrades, and global standards

2. Commercial & Financial Growth

• Monitor productivity and profitability (CCM) across accounts

• Identify cost-saving opportunities and performance improvements

• Support value initiatives, renewals, and long-term account growth

3. People Leadership

• Coach, develop, and inspire a team of CPDs to deliver excellence

• Align team objectives with Maersk’s values, leadership behaviors, and customer-centric vision

• Drive talent development, engagement, and succession planning

4. Cross-Functional Collaboration

• Partner with Sales, Tech, and CX teams to elevate service delivery

• Contribute to global program management strategies and continuous improvement

• Represent customer needs in product and platform developments

You Bring:

• 10+ years of experience in logistics, supply chain, or customer program leadership

• Proven track record of managing high-performing teams and key client relationships

• Strong commercial acumen, project management, and stakeholder engagement skills

• Experience working in a global, matrixed organization

• Fluent in English (German is a plus)

Why Maersk?

• A global leader with a strong purpose: enabling trade for a growing world

• A culture built on values, innovation, and continuous development

• Opportunities to make a measurable impact—locally and globally

Ready to Lead the Future of Customer Success?

If you’re a customer-focused leader with a passion for driving performance through people—this is your opportunity to shape the future of logistics.

Apply now and bring your leadership to a team that’s transforming global trade.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.