Reverse Logistics Supervisor

Job Description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We're seeking an experienced Reverse Logistics Supervisor to be responsible for controlling and optimizing day-to-day processing of returned goods (appliances) from customers, retailers, branches, factory and x-dock facilities, ensuring they are inspected, classified, recorded, system transferred and routed correctly to the correct storage locations. He/she is also responsible for managing resources, performance indicators and the security of goods. The Supervisor is responsible for ensuring that safety instructions are applied to his/her colleagues. He/she is responsible for the management of the team entrusted to him/her.

WHAT WE ARE:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. At Maersk, we are accelerating our logistics & services products to become the global integrator of container logistics and looking for team players to help us execute our process improvement initiative for Contract Logistics services. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

KEY RESPONSIBILITIES:

Customer Returns

• Ensure the effective and efficient carry out of Reverse Logistics operations, ensuring accurate and efficient receipt, storage, and dispatch of defect goods.

• Conduct regular inspections and root cause analysis with Client on returned and warehouse damaged stock, locations, and packaging issues.

• Ensure the crediting and processing process and ensure all databases are updated accordingly.

Defective Goods and Reworks:

• Coordinate with the Reverse Logistics Team Leaders to assign personnel for correctly receiving, storing, and dispatching defective stock received.

• Monitor and optimize storage space, consolidating inventory where necessary to free up space.

• Ensure that planned Reworks with the Client are completed timeously.

• Ensure that all planned sales on defect stock are completed effectively and efficiently.

• Develop and maintain effective inventory control procedures to ensure defect stock accuracy and availability.

System Management

• Implement and manage the Warehouse Management System (WMS) to streamline Reverse Logistics processes.

• Ensure system to system alignment on inventory holding for defect stock.

• Utilize WMS to generate reports on inventory levels, stock movements, and discrepancies for defective goods.

Reporting and Analysis:

• Generate and Update databases and reports, including stock Aging reports, Reworks completed, Returns processed and process Improvement logs.

• Communicate findings and recommendations to the Reverse Logistics Manager

• Ensure all key performance indicators (KPIs) related to Reverse Logistics Management, such as damages causes and damage rates are updated daily.

WHO WE ARE LOOKING FOR:

Someone with:

• Matric or Diploma/Certificate in Supply Chain, Inventory, Logistics, Business Administration, or a related field.

• One to two years of experience in reverse logistics/returns processing background.

• Experience supervising warehouse staff.

• Proven experience with Warehouse Management Systems (WMS) and inventory control software and advance Microsoft Excel skills

• Strong analytical skills and attention to detail.

• Excellent organizational and leadership abilities.

• Knowledge of relevant regulations, industry standards, and best practices in inventory management.

• Strong communication and interpersonal skills.

#LI-LS2

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.