Process Expert

Job Description

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Role Overview

You will be responsible for delivering exceptional Customer Experience by providing services to customers once they are onboarded into the Maersk environment. This role sits within the Administrative career stream, where colleagues support operations through skilled technical, administrative, and operational tasks.

You are responsible for:

• Customer Channel Management – Handle customer interactions across multiple communication platforms.
• Case Management – Manage and resolve customer inquiries, issues, and service requests.
• Customer Onboarding & Relationship Management – Support new customers through onboarding processes and nurture long-term relationships.
• Contract & Dispute Management – Assist in managing contractual obligations and resolving disputes effectively.
• Operational Support – Execute specialized administrative tasks to ensure smooth service delivery.
• Escalation Management – Identify non-routine problems and escalate to senior colleagues or supervisors when required.

Mandatory skill:

• Good English communication skill
• US Calling experience is must
• Internation voice calling experience is must

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.