Process Expert

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

PURPOSE OF ROLE

This is an Individual Contributor role requiring strong functional knowledge and a solid understanding of the overall business. The role also involves stakeholder communication, handling escalations through root cause analysis, maintaining up-to-date process knowledge, and supporting new hires through process training.

You will be Responsible for:

• Working as an Individual Contributor with strong functional knowledge and understanding of the overall business.
• Acting as a subject matter expert in the assigned domain.
• Preparing and submitting export/import documentation accurately and on time to stakeholders.
• Adhering to IOPs and validating any deviations with stakeholders in advance.
• Ensuring high data quality to consistently meet SLA requirements.
• Maintaining up-to-date knowledge and training on processes and IOPs for documentation accuracy.
• Performing root cause analysis during escalations and supporting resolution.
• Training and supporting new hires on relevant processes.
• Communicating effectively with stakeholders and clients through strong conversational skills.

Qualifications

• Min 3 years to 5years

• Good Communication Skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.