Join Maersk in Chennai as an MGF Order to Cash Team Leader for a full-timeUS Shift role. Lead a team managing invoicing, cash applications, and AR disputes while driving continuous improvement and Agile practices.
Requirements
Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or a related field.
Relevant experience in OTC or Accounts Receivable operations, including prior team leadership or supervision.
Strong understanding of Order-to-Cash processes and NFTP/S4H experience.
Exposure to Agile or continuous improvement practices is preferred.
Skills & Responsibilities
Order-to-Cash (OTC) and Accounts Receivable: Oversee customer invoicing, cash application, and resolve complex AR claims and disputes to ensure delivery within SLAs.
Team Leadership and Coaching: Allocate work, plan capacity, mentor team members, and manage performance against KPIs.
Agile and Continuous Improvement: Lead continuous improvement initiatives using Agile ways of working and maintain a prioritized improvement backlog.
Stakeholder Management: Align with project teams and stakeholders on priorities while ensuring adherence to compliance and audit standards.
Potential transition routes: People from Accounts Receivable Supervisor or Team Lead roles may bring relevant OTC operations experience, alongside meeting the required bachelor's degree and leadership background.
Job description
Key Responsibilities:
Lead and manage a team responsible for customer invoicing and cash application activities, ensuring delivery within SLAs and KPIs
Oversee customer invoicing (creation, validation, issuance, exception resolution) and cash application (bank statement review, payment matching, posting of customer receipts)
Act as the escalation point for invoice rejections, unapplied or short payments, and complex AR claims and AR disputes
Allocate work, plan capacity, and monitor team performance against SLAs and KPIs, reporting performance and risks to leadership
Coach, mentor, and develop team members, set goals, provide regular feedback, and onboard new joiners
Lead continuous improvement using Agile ways of working (stand-ups, sprint planning, retrospectives) and maintain a prioritised improvement backlog
Analyse error trends, process gaps, and automation opportunities to improve efficiency, quality, and service delivery
Foster a collaborative, accountable team culture, and manage change and team engagement
Own SOPs, process maps, and work instructions, and lead the team's participation in end-to-end testing
Align with Project Team, GPLs, and stakeholders on KPIs and priorities, and ensure adherence to internal controls, compliance, and audit standards
NFTP/S4H experience
Key Skills & Competencies:
Strong understanding of Order-to-Cash (OTC), Accounts Receivable, Customer Invoicing, and Cash Application
Proven team management and people leadership skills, including work allocation, performance management, and capacity planning
Coaching, mentoring, and feedback skills to develop team members
Experience applying Agile and continuous improvement methods (e.g., sprints, backlog, retrospectives, Lean/Kaizen) to lead teams
Strong analytical, problem-solving, and decision-making skills, with effective stakeholder and escalation management
Change management, conflict resolution, and strong communication skills, including reporting to leadership
Qualification:
Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or a related field
Relevant experience in OTC / Accounts Receivable operations, including prior experience leading or supervising a team; exposure to Agile or continuous improvement practices is preferred
Shift Timings:
US Shift
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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