Grade: M4
Function: FNA – Order to Cash (OTC)
Reports to: Regional Head of OTC
Direct reports: Team Manager, Senior Specialist, Senior Collector and Collector
Take end-to-end ownership of accounts receivable and OTC performance for the assigned industry vertical or segment. Lead the Collections team and collaborate with customers and internal stakeholders to safeguard cash flow, improve operational efficiency and ensure compliance across upstream and downstream processes.
Collections and cash flow: Manage daily collections and develop clear action plans for the assigned portfolio. Ensure timely collection of receivables and appropriate dunning actions.
Customer engagement: Conduct regular calls with key customers and internal stakeholders to drive collections, resolve receivables issues and improve the customer experience.
People leadership: Lead, coach and develop the Collections team. Conduct team huddles, ensure completion of MPACT activities, manage team-related HR activities and promote company values.
Performance management: Monitor portfolio and team performance, maintain reporting and dashboards, and provide clear visibility into outstanding receivables. Participate in customer and stakeholder reviews, including MOS calls.
Issue resolution: Manage escalations and coordinate dispute resolution, payment application and reconciliation with the relevant teams. Address recurring issues through structural fixes and aligned standard operating procedures.
Process improvement: Identify and implement standardization, automation, improvement projects and Kaizens to increase efficiency and strengthen receivables performance.
Governance and controls: Ensure adherence to company policies, accounting standards, audit requirements and internal controls. Provide approvals within the Global Authority Matrix (GAM).
Business transitions: Guide teams during new product launches, NFTP and contract renewals, coordinating with stakeholders to maintain effective OTC operations.
Cross-functional consultation: Provide input on contract terms, credit conditions, customer onboarding, account setup, CSOP updates, EDI fixes and invoicing delivery, including CBI and SBI activities.
Partner with Sales and Commercial, Customer Service and Order Management, Implementation, IT/EDI Support, CSOP Owners, Credit, Cash Application, Dispute Resolution, Regional and Global OTC, Invoicing/FinOps, Reporting and Analytics, and Process Excellence teams. Maintain direct customer engagement for collections and issue resolution.
Strong knowledge of accounts receivable and OTC processes, cash flow management and compliance.
Ability to lead, coach and develop teams across geographies.
Clear, professional written and verbal communication, including effective email and call etiquette.
Strong stakeholder collaboration and customer relationship management.
Analytical and problem-solving skills to interpret data, resolve disputes and make timely business decisions.
Experience driving process improvements, automation, standardization and structural fixes.
Adaptability and change management capability during launches and contract renewals.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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