Join Maersk as an Operation Agent in Tokyo, Japan for a full-time role focusing on LCL import and export operations, documentation management, and customer service excellence.
Requirements
Experience in operational efficiency and customer service is required.
Business English skills are required.
Computer application knowledge (Excel, Word, Teams) is required.
Cargowise system knowledge is preferred.
No specific degree is stated.
Skills & Responsibilities
Business English Skill: Communicate effectively via email with overseas Maersk offices and handle customer inquiries.
Computer Application Knowledge: Update booking sheets, review and manage system data, and process vendor invoices and internal billing details using tools like Excel and Word.
Operational Efficiency: Handle import/export shipping documents, arrange trucking and customs clearance, and ensure data quality.
Potential transition routes: People from logistics coordinator or customer service roles may bring relevant administrative and communication skills, alongside meeting the required operational experience.
Job description
Key Responsibilities
LCL Operations Agent role includes handling and managing export/import shipping documents, vendor invoices and system data input and quality check of the same. Activities may include the following (but are not limited to):
Import:
Check Pre-Alert
Cargo trucking
Instruction to GSC for issuing Arrival Notice
Send documentation to customers
Export:
Receive booking from customers
Update booking sheet
Arrange trucking and customs clearance
Request CFS for receipt slip (nyuukohyou)
Create Dock Receipt and send it to co-loader and CFS
Create Shipping Instruction and uploaded it in shared folder
Send customs permit (yushutu kyokasho) to
General:
Missing/wrong data correction and follow up
System data review and management
Vendor invoice/internal billing details review and follow up
Attend inquiries from customer
Attend relevant business meeting
Communication by email with overseas Maersk offices
Accountability
Deliver Operational Excellence and superior Customer Experience
Be Proactive and Cooperative, think customer centric
LCL GSC, Customer Experience, Overseas agent & Other TbM OPS
Vendor management & product
Finance
Primary external stakeholders
CFS / Consolidator / Trucker
Required experience & skills
· Operational Efficiency & Customer Service Experience
· Computer application knowledge, i.e. Excel/Word/Teams
· Business English Skill
· Cargowise system knowledge preferred
Criteria for Success
Business understanding
Positive Mind set and drive
Willingness to learn new things
Respect and Trust your team colleagues
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
